Sarah S.
Terrible customer Experience Policies
This company has terrible customer experience policies. They do not notify you when your subscription is about to ship (so you don't have a reminder to manage the subscription) and if you need to make a return, they reject return requests for subscription items. I will NEVER buy from them again on principle.
Response from Froya OrganicsOct 16, 2026
Hei Sarah, We do send notifications from [email protected], we also have self-service options and we are always ready for assistance at [email protected]. All we need is your order number. If you're willing, please allow our Customer Support team to contact you directly so we can better understand your concerns and see how we can help. Rest assured that we are a human operation and the only thing where AI help us is with our chatbot on our website. The actual conversation happens internally when we are given the opportunity to make things right for our community, and we look forward to working with you to resolve this the best way possible. We are also available at [email protected]. Kind regards, Frøya Organics