Frost NYCReviews of frostnyc.com

Ordered a chain online wanted it the next day and they made it happen. When I received the chain it was not what I wanted at all, size was way off (completely my fault). I called and told them I had made a mistake and needed to swap it out for the proper size, they accommodated me with no issues and gave me a great deal on the upgrade. I was impatient and didn’t want to send my old chain back and wait for the new one to get resent so I decided to drive from Boston MA and do the exchange in person. The day I drove out I realized about halfway that I wouldn’t of made it time before they closed. I called and told them the situation. Nick decided to wait for me instead of attending a meeting he already had scheduled. Talk about loyal to customers! Nick and his partner were great guys made me feel like my business was important and made sure I was happy with the chain before even discussing price (which was unbeatable, quotes I got for the same piece were insane). During the process, which took about a week total I must of called 143 times and I always spoke with Betty, Lucy, or Izzy. Let me tell you I’m an aggressive pain in the ass with questions for days and these girls held it down! Not one time did I catch an attitude or feel like I wasn’t a valued customer. Not your typical retail customer service where you get the run around or treated like you don’t matter. This place is awesome, the girls are as sweet as can be and so knowledgeable. They say NYC is the city that never sleeps, well frost are the jewelers that never sleep! They made this all happen for me on an unrealistic time line. I appreciate the hard work and quality both in staff and product! One complaint- I’ve had to wear a scarf since purchasing my new chain cause my neck so frosty 🥶🤩😝

Great knowledgable staff, Thanks Madelyn

Betty helped me with my purchase,she is phenomenal at what she does!I had a deadline and limited time for my piece to be made and Betty and the frost team took control and made it happen for me!Would recommend Betty/frost to anyone and everyone looking for quality product and quality service!Satisfied customer for sure!!Will be a lifetime customer!Make sure you check out Betty and the Frost team,they are the best around!!

Good communication great service, my piece I ordered came a week early

Lana was on point nd got me exactly what I wanted 🤙🏼 Order a Miami Cuban link bracelet, she made my time quick and easy!!

Lana was very nice and helpful. I placed order for my husband received quickly for special occasion. He loved bracelet but turned out to be to small. I emailed sales department and Ms. Lana very helpful with great offer getting bracelet custom to fit for him. Very happy customers. Thanks a lot Ms. Lana😊

Lucy was excellent she answered all my question definitely will be buying here again ask for Lucy if you call or have any question 100% recomendé

I had a great experience with Luci. She was super sweet and thorough with the process and applying discounts. She followed up with me prior to my purchase and helped me complete my order when I was ready. Excellent service!