FrosthubUSAReviews of frosthubusa.com

Response from FrosthubUSAApr 23, 2022

Hey Joshua, you should have received a return confirmation from one of our customer service representatives. We apologize for the inconvenience and are looking into this on an urgent basis. Just so you know, the return department is different from ours and we have already requested your return twice. Unfortunately, we have no control over what they are doing, and we thought they already reached out to you like they usually do, that's why you didn't hear from us. Rest assured, we didn't lie to you. We will reach out to you as soon as possible, thank you for your patience. UPDATE: We submitted to the GM and he never processed it. He is doing it now. We can't get anyone to do their job, sorry!!

Response from FrosthubUSAApr 23, 2022

Thanks for the feedback, we will make sure to pass it along to our customer service team as well. A happy customer is what keeps us going and we are glad you are enjoying your purchase!

Response from FrosthubUSAApr 23, 2022

Our apologies for the delay, we will be sure to pass your feedback on to our logistics team. We are working hard to improve the shipping experience and get packages out as fast as possible.

Response from FrosthubUSAApr 23, 2022

Thanks for taking the time to leave us this review, we are glad you were happy with the purchase and our service.

Response from FrosthubUSAApr 20, 2022

We're glad you had a great experience with us. Our support is always ready to help when you need it and we appreciate your business. Thanks for the feedback, it helps us make sure we keep improving our service and giving you an amazing customer experience.

Response from FrosthubUSAApr 19, 2022

Hello Michael, my name is Alex from cool-minisplits.com and I just saw that you left a 1-star review on our trustpilot page however I think this is a mistake. After checking your order #91316, you only ordered from us a line set cover for $129. I also had a look at your trustpilot profile and noticed in your other review that you purchased your complete DIY system from Ingram's Water & Air which is not our website (cool-minisplits.com) so you probably spoke with their customer service and not ours. I also checked our phone record to see if we had any calls with you and we do not. I'm so sorry you had a bad experience with one of MRCOOL dealers and this doesn't reflect our customer service as you can see all our other positive reviews. To answer your question, the copper tubing can be bent carefully by hand. Refer to this YouTube video https://youtu.be/swNb_OuvYmE or the MRCOOL YouTube channel for installation tips. By the way, breaking a line set will not void the warranty, you can just replace it with a new one. I hope I answered all your concerns, please reach us on our direct line if you have any more, thank you. (302) 385-6142 Alex.

Response from FrosthubUSAApr 19, 2022

We are glad to hear that you were able to get all the support you needed for your project. We strive to provide the best customer service possible and it is great to hear that we were able to help you. Thank you so much for your review!

Response from FrosthubUSAApr 19, 2022

Wow, thank you for the feedback. We are always here to help and do our best to make sure that you have a pleasant experience - as it is our goal to save your time and money. If there is anything else we can help with, please let us know!