Paul W.
I ordered 2 wall units with 16' lines…
I ordered 2 wall units with 16' lines and a unit with a 50' line. I received 3 units with 25' lines. So I have extra communication line coiled up with 2, and had to order a 50' line for the other,
Response from FrosthubUSAJan 5, 2023
Dear Paul, We apologize for the negative experience you had with our product/service. Upon investigation, it appears that the issue you encountered was not due to any fault on our end. Unfortunately, MrCool sent you the incorrect lines, and we would have been happy to assist you had you contacted us. Please know that our company is dedicated to providing excellent customer service and support. We understand that this unexpected circumstance may have caused frustration and inconvenience for you, and for that, we sincerely apologize. If there is anything else we can do to address this issue, please don't hesitate to contact us. We value your business and want to make sure you have a positive experience with us.