FrosthubUSAFrosthubUSA, previously known as Cool Mini-Splits, began its journey back in 2018 with a clear and passionate mission. Our founder was determined to transform the e-commerce landscape by providing unmatched customer service. The goal was to tackle the usual frustrations that come with online shopping and to design a shopping experience where every customer feels genuinely appreciated and fully satisfied with their purchases.
FrosthubUSA (frosthubusa.com) has 165 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Energy & Heating · Wilmington, Delaware
Excellent
Energy & Heating
Excellent
Energy & Heating · Scottsdale, Arizona
Excellent
Energy & Heating · Westland, Michigan
Excellent
165 approved reviews, newest moderated first
Dorothy A J.
The blind covers look really nice and were easy to install. UPS got our addres wrong, but your customer service was diligent to get our order here!!
Response from FrosthubUSAMay 16, 2022
Thank you for reaching out and letting us know, we are so glad to hear that you enjoy the blind covers. We are sorry to hear that UPS did not deliver your order correctly and happy to hear it was resolved.
Charles G.
Easy to install, working perfectly so far.
Response from FrosthubUSAMay 16, 2022
Thank you for your feedback. We are glad to hear that you had a smooth installation and are enjoying it!
Kevin H.
Just as expected
Response from FrosthubUSAMay 16, 2022
We're glad to hear that and really appreciate your feedback.
Spencer K.
Easy ordering and helpful customer service through out the process, shipped quickly and helped expedite accessories when they were not included in the shipment.
Response from FrosthubUSAMay 16, 2022
Great to hear you're happy with your order, we are always looking to ensure that the process is as easy and seamless as possible. Let us know if there is anything else we can do for you!
Robert D.
Quickly shipped, only took a week even crossing the border, to get to me in Vancouver BC. Had a couple of questions that were quickly resolved…..
Response from FrosthubUSAMay 7, 2022
Thank you for the feedback, we're so happy that you found the process easy and hassle-free. We take your satisfaction very seriously and want to make sure all our customers get the support they need, so please feel free to contact us with any questions or concerns.
Vaughn T.
Great service no issues and also quick delivery
Response from FrosthubUSAApr 30, 2022
Thanks for the kind words!
ernest C.
Cool mini split was awesome, bought the universal unit and it was the cheapest when taking into account no tax. The unit got here with in two weeks. They use a third party freight company, but item arrived in good condition. The staff was very responsive and helpful. I will definitely buy from them again and will recommend them.
Response from FrosthubUSAApr 30, 2022
Thanks for the feedback and support. We love hearing that you had a good experience with our company and we will continue to work hard at delivering the best service & products possible.
Tom
Great customer service, they saw an error in my order due to my own misunderstanding and called to clarify and correct my mistake.
Response from FrosthubUSAApr 30, 2022
Thank you for your order and feedback, we are always here to help.