FrosthubUSA Reviews | Read Customer Reviews of frosthubusa.com

FrosthubUSA Reviews | Read Customer Reviews of frosthubusa.com

FrosthubUSA reviews

Showing 11 reviews with 4 stars · Clear filters

SHANA S.
Oct 12, 2024
Good product
Great engine stand for the price.Very stable and heavy duty, so easy to use and line up.
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Ronald R.
Jun 23, 2023
To many emails
To many emails, texts from.you guys
Response from FrosthubUSAJul 28, 2023
Thank you for your four-star review and your honest feedback. We understand your concern about the frequency of our communications. Our intent is to keep you informed and updated about your order, not to overwhelm you. We strive to provide relevant and necessary updates about your purchases, delivery, and any potential follow-up service that might be required. We're always working on improving our communication methods and your feedback will be taken into consideration for future interactions. We truly appreciate your patience and understanding, and if you need further assistance or have any questions, please don't hesitate to contact us. We're here to serve you.
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Peter T.
May 25, 2023
Electrical problem during Installation
Electrical problems with installation. The connectors for the 8 gauge wires are too small. The leads on the electrical line sets are too short from the connector. Electrical leads from the line sets have protection that will not cover the connection.
Response from FrosthubUSAJul 28, 2023
Thank you for your positive review and bringing these issues to our attention. We apologize for the minor inconveniences you encountered with the connectors and leads.
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jeremy D.
Mar 9, 2023
A good experience with cool mini…
A good experience with cool mini splits. At first they shipped the wrong air handlers because they were out of the ceiling cassettes even though I had called and asked specifically if in stock and they said yes, but that happens and the warehouse had not updated their inventory. They fixed the problem real quick and got the air handlers I needed and apologized and I was able to get my job done on time. So, worked out great. They were really helpful in everything and had great customer service.
Response from FrosthubUSAMar 15, 2023
Thank you for sharing your experience with our mini splits. We apologize for the initial mix-up with the air handlers and the stock information. We're glad to hear that our team quickly resolved the issue, ensuring you received the correct air handlers and could complete your job on time. We appreciate your understanding and your kind words about our customer service. If you need any further assistance or have questions in the future, please don't hesitate to reach out.
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Richard L.
Aug 19, 2022
Works great & very easy to install
Works great & was very easy to install great Manuel’s to follow .shipping package we’re great was received in great condition
Response from FrosthubUSAAug 29, 2022
Thank you so much for taking the time to write a review, please let us know what could we have done better to get a 5-star review.
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mvaughn
Jun 22, 2022
Love the cost efficiency but the…
Love the cost efficiency but the thermostats don't work well. So I just control everything with the remote. It was simple to install and worked well with my cabin.
Response from FrosthubUSAMar 17, 2023
Thank you for your review! We're glad that our system was cost-efficient and easy to install, and worked well with your cabin. We apologize for any issues with the thermostats and will take note of your feedback to improve our product. If you have any questions, please don't hesitate to contact us. Thank you for choosing our product.
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Jeannine S.
Jun 21, 2022
4 stars because only part of my order…
4 stars because only part of my order was shipped but they made it good.
Response from FrosthubUSAMar 17, 2023
Thanks for your review! We're sorry that only part of your order was shipped, but we're glad we could make it right. If you have any further concerns, please contact us. We appreciate your business and hope to serve you again.
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Joshua M.
Apr 22, 2022
Better off buying somewhere else
I have spent over 2 weeks trying to return a bracket I purchased. I have been told multiple times that they would get back to me. I do not enjoy being lied to and having my time wasted. Update.... They refunded me and apologized. They made it right
Response from FrosthubUSAApr 23, 2022
Hey Joshua, you should have received a return confirmation from one of our customer service representatives. We apologize for the inconvenience and are looking into this on an urgent basis. Just so you know, the return department is different from ours and we have already requested your return twice. Unfortunately, we have no control over what they are doing, and we thought they already reached out to you like they usually do, that's why you didn't hear from us. Rest assured, we didn't lie to you. We will reach out to you as soon as possible, thank you for your patience. UPDATE: We submitted to the GM and he never processed it. He is doing it now. We can't get anyone to do their job, sorry!!
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