FrosthubUSAReviews of frosthubusa.com

Extremely helpful- even though I didn't purchase from them. The man that I spoke with explained everything to me until he was sure that I understood, and helped me to find the best and fastest way to get what I needed in time. I would definitely recommend!... and not at all "pushy" to sell anything!

Mr. Cool Minisplits representatives were very helpful and professional. They were also proactive to ensure I had what I needed for a clean installation. Once the unit shipped, they followed up to address any questions I may have had. All together an excellent interaction.

Purchasing the mr. Cool 36K unit with three air handlers went smoothly. The only small thing was the line sets were sent with the wrong length but the exchange went very easily and quickly. I installed the unit just in time for our first 90 degree day in Vermont this year. It worked flawlessly and very quietly. I am a retired residential contractor but someone with some ability with their hands could install this system.

I was having difficulty with Mr Cool not returning my calls and I accidentally wrote a bad rating for trustpilot. They did a marvelous job of contacting Mr Cool and getting them to call me back I want to thank Alex and the Gang you guys are the best

When making a selection and needing my questions answered, the person answering my call were very knowledgeable and very professional. Thank you Alex for all your help!!! Respectfully Richard

They did an excellent job. There was some issues with the freight company delivering part of the order to the wrong address and also damaging it in the process. They were very responsive and worked diligently to get everything sorted out. A new unit was sent. They kept in contact on a regular basis throughout the process to ensure that I received the items I ordered. Communication is something every company should strive to have and they went above and beyond. Would highly recommend them for any HVAC purchase. Great customer support and service.

I found the entire experience with Mr. Kool to be easy. The unit arrived in great condition with all the necessary parts. The install was very easy and was not difficult at all. My 18k unit turned my Florida workshop into a comfortable workspace. Several of my friends are in the process of adding a/c to their shops based on my experience.

In an age when customer service leaves much to be desired Cool Minisplits does a fantastic job. They made sure when I made my order that I had all the correct parts and have been available anytime I’ve needed any installation help. Very quick response and available seemingly all times of day or night.