FrosthubUSAReviews of frosthubusa.com

Let me just say that the service I received was excellent you called to verify that I was ordering the right product before shipping. It was a nice touch. So having said that I was disappointed with the wall mount bracket that I ordered for my Mr Cool mini split. I was originally going to fabricate my own but figured for the $150 ish dollars I would buy the bracket that was made for my system. It is not however designed well. The part is made from stamped steel which isn’t a deal breaker until is found that the full weight of the 27K unit is pivoting on a 1/4” diameter bolt compounded by leverage over the length of the arm. In addition the support is narrower in width by about 1” than the base mounts of the condenser. This means the rubber isolators do not really sit on the brackets and are pulled up into the empty space under the units feet. The weight of the unit on the brackets was so great that the adjusters used for leveling the unit ran out of travel before the unit could be leveled. I ended up adding a temporary support structure under the unit to both level and stabilize the condenser. I will be fabricating a aluminum stand that will address all the problems with this “bracket” and remove it from service. I do have pictures if you would like me to send them. I am happy with the heat pump system although I haven’t run it much so far. You did provide excellent service in getting the product to me. But the bracket was a loss for me.

We were installing a Mr. Cool minisplit with two air handlers and realized we needed a different length charged line so we ordered that and it came within one week. But because this is DIY, we didn't realize we also needed the electric line and the connectors and had to order those and wait another week. So the products arrived quickly. However, with all this DIY systems, it would be great when ordering a part like the charged line, if the company remind you that additional parts may be needed and direct you to those when ordering. It would have saved us about 10 days in the extreme heat. Now the system is in and it works great, so no issue there.

We researched the best mini split units and Mr. Cool was in the top 3. We went with Mr. Cool because of their unit kits as well as price. What we didn't realize was that the line set (lines from the air register to the main outside unit) choices were lacking. They came in 25 ft and 16 ft. We have an 1800 sq. ft. home, and the line sets that came with the kit (we bought the 4 unit kit) weren't long enough to reach the outside unit, even though we fed them through the attic, etc. We tried EVERYTHING, and finally had to purchase 2 additional line sets that would reach. NOW, we have a ton of extra line and had to get creative to hide it behind the main outside unit. What would be great is to have MORE CHOICES for the line set lengths, not just 25 ft and 16 ft. We also discovered that the lines and the units weren't torqued to the standard specs, and our guy that installed the kit had to torque it to the standard specs. He's an A/C pro, and he did it correctly for us. Just a few things to be aware of before you purchase this kit. Overall, we are happy with the Mr Cool product. The install could've been a nightmare without our friend and A/C pro who did a fantastic job and covered all the bases for us. As well, the performance of these units are EXCELLENT! We have to keep the temp. turned way down or we will freeze. It's a relief to know we are ready for our super hot summers and will be comfortable and cool.