FreshpetReviews of freshpet.com

Response from FreshpetAug 12, 2024

Hi Henry, we are so sorry to hear this happened. We understand our Consumer Care team has reached out. If you need any further assistance please do not hesitate to reach out to us at 0800 00 96185. -Angie

Response from FreshpetAug 7, 2024

We appreciate the Paw-some feedback! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you and your pups. -Angie

Response from FreshpetJul 22, 2024

Hello Sheila, Thank you for reaching out. We value the opinions of our pet parents, and we are happy to address your concerns about garlic. We try to make food for dogs and cats that is as close as possible to our own human food in terms of quality and palatability but ensuring that the special nutritional needs of their diets are covered. A bit of garlic provides an aroma that both people and pets recognize as appealing, so we use it as an enhancer of the flavor and the aroma. We have also ensured with veterinarians that the levels used are completely safe. Many of our rolls and roasted meals do contain garlic, but at less than 0.1% of the total recipe. To reach a level of toxicity, large amounts of garlic would need to be eaten to cause illness in dogs and cats. The amount used in Freshpet recipes is at very low levels and should not be associated with problems. Additionally, the garlic component that is toxic to dogs and cats is the allicin chemical. A more general term, allicin is the “smell and oil” when you crush the garlic. Our garlic powder contains less than 0.2% allicin, which is very safe to be used. We appreciate you allowing us to explain things on our end a bit further. The Freshpet Care Team

Response from FreshpetJul 8, 2024

Hello Karen, We sincerely aplogize for the disappointing expereince. Our records show that a refund was processed and an email was sent confirming the refund for the missing item on July 4th. The Freshpet Care Team

Response from FreshpetJun 27, 2024

Awww, thank you Warwick, and welcome to the Freshpet family! Please make sure to transition the food slowly for both your dog and cat to avoid any tummy upsets. We are thrilled to have you join our family, and please let us know if there is anything else that we can assist you with. The Freshpet Care Team

Response from FreshpetJun 9, 2024

Hello Anne-Marie. We are so sorry to hear of your experience. As our foods are all natural with no artificial or chemical preservatives, they can be naturally at risk for spoilage similar to other fresh groceries if exposed to oxygen for a prolonged period of time. We noticed this could happen if there is damage or even a cut or microscopic tear in packaging. Freshpet is committed to providing our consumers with safe, quality products. Our pet food recipes are manufactured in accordance with stringent Good Manufacturing Practices and meet all regulatory requirements. Regrettably, we had some server issue, which would have resulted in the email bounce back. Our phone line (0800 0096185) is the very best way to contact us. We are happy to assist with making this right for you. We look forward to hearing from you. Sincerely, The Freshpet Care Team

Response from FreshpetApr 14, 2024

Thank you for your great feedback! We are so excited that you and your pup are a part of our Freshpet family! The Freshpet Care Team

Response from FreshpetMar 24, 2024

Angela, Thank you for your wonderful feedback! We are happy to hear that we were able to resolve your issue. We are so happy that you are a member of our Freshpet family. The Freshpet Care Team