FreshpetReviews of freshpet.com

I started getting Fresh Pet for our Mini Schnauzer after years of making home-made food for him. The first type I got had rice in it. My dog loves rice, and doesn't have a problem with it-unless it is not cooked throughly. I learned this the hard way, when there were times that I didn't cook it all the way through. When he started eating Fresh Pet he was vomiting about three (3) times a week. Not good. When I examined the food I noticed that the rice grans were really hard-and sharp, and determined that this was the culprit. I know he enjoyed the taste-but the vomiting was a bad sign. I started to get him the grain free formula (much more costly), and he hasn't vomit once since. If Fresh Pet would just cook the rice a bit longer, I don't think he would have this issue. But sharp, jagged, rice can't be good-for any sized dog. To clarify-the food I'm speaking of is the type in the tube (both styles-the one WITH the rice, and the grain free style). I switched to the tube style because the kind in the bag would start to stink after two (2) days. If they would just cook the rice a little longer, I think they would have a winner. I don't know if I can afford $13.00 a tube every few days.

Why is it so difficult to keep pet food in stock? Why is the customer support team so completely unaware of virtually anything regarding the subscriptions or stock levels? The product itself is fine, although very expensive, but we have a sick cat that seems to only be able to tolerate FreshPet. (Other natural cat foods cause him to have severe bloody diarrhea) The nearest retail location is 45 minutes away, and trying to check stock via app or phone is pointless for this store. FreshPet seem to run out of various foods on a regular basis, and trying to do something as simple as calling their customer service line and asking "Do you have xxx in stock" results in a 15+ minute phone call, only to be told "I will have someone contact you" (but don't know when or who or what). Basically, their customer service is just painful to work with, and it just seems so overly complicated to manage a simple subscription. (Whereas my multiple subscriptions with Pets at Home for other products are reliable and simple to manage. And their CS team can actually sort out problems.) Overall, their products are good, but their prices, subscription management and Customer Service can all do with a lot of improvement. Here is an example of their communication: (On the day they were supposed to ship my latest order) "We are sorry to inform you that we are currently out of stock of all of our cat recipes. We have had to place your future orders on hold until we are able to fulfil them. We hope this will be resolved in February" But they managed to charge my credit card for the full amount. Maybe they should wait until they are ready to actually ship the goods BEFORE taking payment? That was 14 days ago. And not a word since. I guess I just tell our cat to sit tight and wait for the next email before he can eat again. I'm sure he'll be fine. Suggestions for FreshPet decision makers: 1) Educate your CS Agents on your products and processes, and give them access to investigate simple things like stock levels. 2) Allow a purchase process OTHER than a fixed "weekly / fortnightly / monthly" subscription. Why can't I just go on you website and order xx number of products if and when I need them? 3) Review your prices. 4) Manage your supply lines a bit better. (Running out of stock frequently indicates your lack of experience with the retail world / supplier chain) [Response to Freshpet: The comment about stock availablity was not about Tesco etc, but about your own stock levels. i.e Your staff don't know what YOU have in stock or when they can ship anything.]

We diside to try something new for our dog but unfortunately dog really love the food only thing I don't know what is made from but straight after eating I recognised that my dog drinking a lot off water and feel sick on next day. I even thought that is salt in the food when is not. Also he wasn't eating anything on next day and I recognised blood in his poop. I thought that maybe he's picked something outside as food smells good and he was enjoying eating specially when he's so picky so yesterday I diside to give another chance unfortunately exactly the same situation he's poly again so be careful with that food!!!

Highly recommend. I have a cocker spaniel and this is his favourite food. He more inhales it than eats it!! He has plenty of energy and a good, glossy coat.

Excellent dog food, he loves it.

I found FreshPet recently in Tesco and tried for my dogs Rolly and Humphrey and they loved this food and They keep crying by the fridge for more at feeding time 😊 My dogs now wont eat anything else now they love it 😊

The “fresh” small dog chicken is not fresh at all. My dog had 2 of these bags and by the 3rd one it went funny after a few days. He was really sick and soft bowels. We thought we’ve exceeded the 7 day period, so we thought its our fault…So we threw that away and open the 4th one. And he ate the night before and the next day he had 2 bites and wouldn’t touch it anymore… i thought he’s just being a brat but then the nastiest sick came out of him (i got pictures) and I smelled the new bag and it reaks. It already went funny and bad. After 1 night and we kept it stored in the fridge. It’s unacceptable. I have a 5 months puppy and here he is pucking and shitting is guts out because of your food!! I DO NOT RECOMMEND IT ONE BIT!!! A complain and bad review will not even begin to take away the dissapointment I have.

My dog is a very fussy eater so thought we would try fresh pet and he absolutely loves it he also soffers with a sensitive belly but has calmed down massively since being on this food. I would highly recommend :)