FreshpetReviews of freshpet.com

4.51,217 reviews
Pet Stores
1545 U.S. 206, Bedminster, New Jersey

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Freshpet

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About Freshpet

Freshpet is an American manufacturer of fresh, refrigerated food and treats for dogs and cats using natural ingredients, and are the first in the fresh and refrigerated category to be distributed across North America.

Freshpet (freshpet.com) has 1,217 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: freshpet.com
Website: freshpet.com
Category: Pet Stores
Location: Bedminster, New Jersey
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 97% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Freshpet reviews

1,217 approved reviews, newest moderated first

Donna R.
Mar 17, 2025
My dog has the most sensitive of…
My dog has the most sensitive of stomachs and have tried all sorts of foods for her and nothings been good for her. However since we discovered fresh pets it’s changed everything for her, no more sickness and diorrhea just one happy happy dog. Delivery was so so fast I was massively impressed!! I won’t ever use other foods now for any future dogs either.
Response from FreshpetMar 18, 2025
Hi Donna, that's fantastic to hear! It sounds like Freshpet has been a game-changer for your dog's health and happiness. Fast delivery is definitely a big plus, especially when you want to ensure your pup gets their food on time. Thank you for choosing our recipes, we're thrilled to have you as part of the Freshpet family.💚 -Jillian
dfowler
Mar 13, 2025
Good all round service
Ordered online as Tesco stopped doing the dog food which she loves .. easy to order .. delivered very quickly with updates during the process .. no problem at all
Response from FreshpetMar 13, 2025
Hi there! 🐾 Thank you for choosing our recipes for your pets! We're thrilled to have you as part of the Freshpet family. Your furry friend's health and happiness mean everything to us! Have a pawsome day! 💚-Jillian
J H.
Mar 10, 2025
Great food but terrible customer service
Unfortunately i will not be using Freshpet again. My order was not received and i have sent a number of emails and called your customer services department only to receive a case number and empty promises. To claim my money back, I’ve had to dispute the payment through my bank . I understand issues can arise from time to time but due to the terrible service, I wouldn’t order from this company again. Im still being ignored by Freshpet to claim my money back. It’s a shame as my dog loved the food.
Response from FreshpetMar 10, 2025
Hi there, we'd be happy to look into this further for you. We've requested more information to review in our system, please reply at your earliest convenience. Looking forward to hearing from you soon. -Jillian
kathryn P.
Mar 3, 2025
hi there i bought this for my dog she…
hi there i bought this for my dog she lost all her hair and they still sale this and it not good for your dog if been recalled why u guys still sale this i got no refunded from walamrt
Response from FreshpetMar 5, 2025
Thank you for reaching out, Kathryn. Please know, there are no health or safety issues (which includes any risks of salmonella) with any of our recipes, and we have no current or pending recalls. Our Quality Assurance Team conducts hundreds of quality checks per hour, ensuring every individual batch of food cooked in our US-based kitchens meets strict safety standards. We found no issues. Before any recipe leaves our facility, we verify that it has been fully cooked to temperatures that eliminate any potentially harmful bacteria and pathogens, packaged under strict sanitary conditions, and is stored in a temperature-controlled environment. Our process ensures that our food is safe to feed your pets, and that your dog or cat can enjoy our meals with total peace of mind. We take the health of our pets and the quality of our products very seriously and as you can imagine, we are concerned with what you have brought to our attention. We'd like to arrange a conversation with an independent veterinarian, who can also consult with your own vet if needed. Please contact us at your convenience at 1-866-789-3737. -Jillian
Queenp
Feb 27, 2025
Poor Customer Service
Food is good but the recent changes to the subscription option is not good. I have been a subscription customer for a number of years but the changes mean that the food our dog eats is no longer included. This means ordering from the a la carte menu which attracts a £7.95 delivery charge. Poor communication and customer service. No reply to emails or phone calls. As another reviewer said my original subscription was cancelled with no prior warning and I had to ask for the promised credit voucher. Why try and fix something that wasn’t broken?
Response from FreshpetMar 5, 2025
Thank you for your feedback. We are sorry to hear that you are not satisfied with our new subscription service. We’d be happy to assist you in understanding the new and improved service, please feel free to call us at 0800 0096185. The new setup allows you to choose the recipes your pet loves best, replacing the old menu-style system. This change reflects valuable input from our pet parents, aiming to provide an improved and more tailored experience. We appreciate your understanding and hope we can resolve any concerns you may have. We look forward to assisting you. - Jillian
Catherine E.
Feb 20, 2025
I have bought Freshpet for 5 years
I have bought Freshpet for 5 years. But recently they have changed the packaging and the recipes and they have discontinued a chicken roll which my dog loved to eat, you can buy a £17 one but not a £6 one, doesn’t make any sense really
Response from FreshpetFeb 21, 2025
Thank you for being a loyal Freshpet pet parent for the past five years. We truly appreciate your continued support. We understand how disappointing it can be when a recipe your dog loves is no longer available. We’ll be sure to pass along your feedback regarding the pricing and discontinued chicken roll to our team. In the meantime, if you'd like help finding a suitable recipe for your dog, please don’t hesitate to reach out. Please feel free to call us at 0800 0096185 and we’d be happy to assist you further. -Jillian
Paul A.
Feb 19, 2025
Good food at a premium price but limited choice
My French Bulldog, Hugo, has been on Freshpet for about a year. He enjoys the food and his coat is much smoother and softer than before he was on this brand. My initial subscription was £50 for 8 rolls and 2 bacon treats which without any notice reduced to 8 rolls and 1 bacon treat but at the same cost. With the new subscription my cost is now £52 for 8 rolls and no bacon treats unless I wish to add them for £4 which is far too expensive. In addition to the increased cost the choice of rolls has been reduced to 3 varieties with the mixed flavour and the beef being discontinued, again with no explanation as to why. I am not convinced that this new subscription with its increased cost and reduced choice of variety is value for money and I may be open to trying some of the other premium chilled/frozen brands on the market. No issues with the customer service team when I have had cause to speak to them but as aforementioned communication regarding changes to the package have been poor.
Response from FreshpetFeb 21, 2025
Hi Paul, thank you for your feedback. We are sorry to hear that you are not satisfied with our new subscription service. We’d be happy to assist you in understanding the new and improved service, please feel free to call us at 0800 0096185. The new setup allows you to choose the recipes your pet loves best, replacing the old menu-style system. This change reflects valuable input from our pet parents, aiming to provide an improved and more tailored experience. We appreciate your understanding and hope we can resolve any concerns you may have. We look forward to assisting you. - Jillian
Falcon C.
Feb 8, 2025
Freshpet have let me down too many times
I feel that I have really given Freshpet a good chance, by using them, with happy dogs for the last two years. However, they have intermittently changed the order, with less items and some things missing. When you contact them, which is difficult, they make pretty lame excuses and cannot resolve. I started with a great value box, with treats and broth, which dwindled to the bare minimum, for the same monthly cost. Recently, they've moved to a new subscription service, which limits the choice and is even poorer value for money. Also, before this change, they sent me an email to say they'd email and supply me with a £50 credit for the new subscription service. This has not arrived and they have canacelled my account, which meant I had to reactivate it, without subsription showing or previous orders. I have therefore, run out of food for the first time in two years and have decided I will be trying an alternative company. In summary, the food is good, but the value questionable, selection limited and their customer service is unsatisfactory. My advice would be to avoid.
Response from FreshpetFeb 10, 2025
Hi Falcon, we'd be happy to look into this further for you. We've requested more information to review in our system, please reply at your earliest convenience, and we'll be glad to assist you. Looking forward to hearing from you soon. -Jillian

FreshpetReviews of freshpet.com

About Freshpet

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