FreshpetFreshpet is an American manufacturer of fresh, refrigerated food and treats for dogs and cats using natural ingredients, and are the first in the fresh and refrigerated category to be distributed across North America.
Freshpet (freshpet.com) has 1,217 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Sue Holmes S.
Sugar likes the food p, I haven’t really seen any change in He lik es to walk all the time but she did before. The delivery comes on time food is still cool
Response from FreshpetOct 9, 2026
Hi Sue, we appreciate your feedback. We're happy Sugar enjoys our recipes and that your delivery experience went smoothly. Thanks for choosing Freshpet.
Ron M.
The dogs like the food but, even with a careful transition, they have had diarrhea. I am concerned that much will be wasted because it is to be consumed in 7 days and there is no way they will do that given the need for an even slower transition.
Response from FreshpetSep 24, 2026
Hi Ron, we are sorry to hear this happened and truly hope your dogs are feeling better. We take the health of our pets and the quality of our products very seriously, and as you can imagine, we are concerned with what you have brought to our attention. We’d like to look into this further for you. A member of our team will be reaching out via email to further assist you in this matter. Please feel free to let us know if you need any additional assistance. We're here to help. -Nicole
Nelson Guevara J.
Lana likes the food since I occasionally purchased it before getting an actual subscription, but chiclen shredded bag has mold so i discard that. Also, the expiration date on some of the bags is not clearly printed.
Response from FreshpetAug 10, 2026
Hi Nelson, thank you for bringing this to our attention. We’re sorry to hear this happened, as this is certainly not the experience we want you to have when using our recipes. We’d like to look into this further for you. A member of our team will be reaching out to you shortly to assist further. Please check your inbox and spam folder for an email from them. If there’s anything else you need in the meantime, please don’t hesitate to reach out. -Nicole
Sybil
Zoey doesn’t seem to like the Beef and Chicken recipe.
Response from FreshpetJul 2, 2026
Hi Sybil, thanks for reaching out. A member of our team will be reaching out to you soon. Please feel free to let us know if you need any additional assistance. We're here to help. 💚
Brian B.
Well, followed the introductory FreshPet plan as recommended. Needed to interrupt feeding secondary to gaseous watery diarrhea. Have postponed my purchased feeding type until diarrhea has resolved
Response from FreshpetJun 8, 2026
Hi Brian, we are sorry to hear this happened and truly hope your dog is feeling better. We take the health of our pets and the quality of our products very seriously, and as you can imagine, we are concerned with what you have brought to our attention. We’d like to look into this further for you. A member of our team will be reaching out via email to further assist you in this matter. Please feel free to let us know if you need any additional assistance. We're here to help.
MATTIE
Max has been regurgitating his food an has had runny stools. He has had two emergency care within the last month.
Response from FreshpetMay 26, 2026
Hi Mattie, we are sorry to hear this happened and truly hope Max is feeling better. We take the health of our pets and the quality of our products very seriously, and as you can imagine, we are concerned with what you have brought to our attention. We’d like to look into this further for you. A member of our team will be reaching out via email to further assist you in this matter. Please feel free to let us know if you need any additional assistance. We're here to help. 💚🐾
Michelle
Shipping takes awhile. The cost but I would be ok if he loved it. He won't eat any of the chicken recipes and he will eat some of the beef.
Response from FreshpetMay 21, 2026
Hi Michelle, thank you for taking the time to share your feedback with us. We’re sorry to hear the shipping time did not meet your expectations, and we’d appreciate the opportunity to look into this further for you. A member of our team will be reaching out shortly to assist with your menu and provide additional support. Please keep an eye on your inbox and spam folder for an email from them. If there’s anything else we can help with in the meantime, please don’t hesitate to reach out. Have a pawsome day 🐾💚
Kristin
My dog is picky. She prefers something a little more wet.
Response from FreshpetMay 18, 2026
Hi Kristin, thanks for reaching out. Every dog has their own taste preferences, and sometimes changes in texture, aroma, or ingredients can take a little time to adjust to. We’d love the opportunity to look into this further for you. A member of our team will be reaching out shortly to assist with your menu and provide additional support. Please keep an eye on your inbox and spam folder for an email from them. If there’s anything else we can help with in the meantime, please don’t hesitate to reach out. Have a pawsome day. 💚
