FreshpetReviews of freshpet.com

Response from FreshpetSep 19, 2025

We’re so glad you made the switch to Freshpet! 💚 As for deliveries, you can track when orders are on their way all the way until they have been delivered to you via the notifications we send via SMS text messages as well as by email. 📦 Please your pup a cuddle from us! -Heather

Response from FreshpetSep 19, 2025

Sounds like she’s got a nose for specifics—and we’re glad she’s warming up to her meals with a little help. For fussy pups, a slow transition can really help—mixing in favorites like you did is a great way to ease into new flavors. Thanks for sharing her journey with us! 🍽️💚-Heather

Response from FreshpetSep 19, 2025

Extra happy pups = mission accomplished! 🐾 We’re so glad the upgrade is a hit. Thanks for choosing Freshpet to fuel those zoomies and snuggles! -Heather

Response from FreshpetSep 18, 2025

Lucy sounds like a true foodie with fabulous taste! 🐾 We’re so happy she’s loving her Freshpet meals—and that you feel great about what’s in her bowl. Real meats, real veggies, and zero junk? That’s what we’re all about. We’re also thrilled to hear our customer service and convenience delivery made things even easier for you. Thank you for trusting us with Lucy’s health and happiness—it means the world to us! -Heather

Response from FreshpetSep 19, 2025

Millee Mayhem, GusGus, and Chimba—now that’s a dream team of taste testers! 🐶🐶🐶 We’re so happy Freshpet is making mealtime extra special for your pups. Thanks for mixing us in—we’re honored to be part of their daily deliciousness! ❤️-Heather

Response from FreshpetSep 5, 2025

We know how much it means when your dog has a favorite—and we’re proud to deliver it with care and speed. 📦💨 Thanks for the kind words! -Heather

Response from FreshpetSep 5, 2025

We love a good surprise—especially when it involves happy pups and clean plates! 🐶 It’s amazing to hear how excited she gets for mealtime. Thanks for sharing this joyful moment with us—sounds like Freshpet is officially her favorite part of the day! -Heather

Response from FreshpetSep 5, 2025

We’re so glad Coco is loving the food—what a win for your little one! 💚 Thank you for letting us know about the condition of the package. While we’re relieved the food inside was okay, that’s not the delivery experience we aim for, and we truly appreciate you flagging it. We’ll share this with our team to help improve future shipments. Sending belly rubs to Coco from all of us! -Heather