Frenchie.shopReviews of frenchie.shop

The Frenchie Shop shipped the wrong product and refused to issue a refund.

Customer service was very on top of my concerns and helped with getting me the correct sizes for my 3 pups. Would definitely purchase from them again.

These products are great! The customer service team was very accommodating and understanding with refunds and all communication.

I ordered quite a few things for my new Frenchie puppy and when I receive them, they were very small even for a puppy. In the future I would order up a size no matter what the measurements say. The customer service was very good and they offered to send me new items without returning the old ones which I will donate. I would recommend, however, realizing that the company may be based in the US, but the products are coming from China.

qualità e cortesia hanno risposto immediatamente alla mia richiesta di cambio proponendo immediatamente di risolvere il problema legato alla taglia .

I bought a gold coat for my frenchie, however, when it arrived, it was much smaller than I expected. They replaced the coat for a much bigger one without me having to return the original. I thought that was very kind of them. Delivery times do take a lot longer though due to them being based in the USA.

Mon article etait trop petit jai envoye un mail et on mas repondu tres rapidement pour menvoyer la taille au dessus parfait service client

We loved the items we selected for our girl. The sweatshirt was perfect. When we received the sweater, we were so sad that it didn’t fit. Within less than 24 hours of receiving my email, I got a message of help, and a prompt resolution by a friendly associate. Excellent customer service, on top of great products to fit my little frenchie!