Frenchie.shopReviews of frenchie.shop

Your products are the best and the new seatbelt is the greatest

Great Customer Service!

Green harness was not as depicted on site, supposed to say off white and it doesnt.

I had perhaps the best experience with Hajar in customer service I have ever received from any company, and I am a big online shopper. I ordered the wrong size harnesses for my Frenchies and contacted the company to help with an exchange. I was fortunate enough to receive a reply from Hajar within a few hours, requesting I send measurements of our pups, which I did. He replied back with several suggestions which would be a better fit for our big boys. Hajar was so pleasant and went out of his way to answer all my questions in such a timely manner. We settled on two harnesses and he expedited the order processing to get them out the door and on their way. The Frenchie Shoppe is very lucky to have someone like Hajar to work with their clients and to represent their company, Hajar turned what was a disappointment into a positive ending. I highly recommend the Frenchie Shop and their quality products. They will have all my future business when it comes to Leo and Simon, thanks to Hajar. And, if I didn't mention it, I am not a new customer to the Frenchie Shop. This was the first time I have ever had an issue and could not be happier with how it was handled. Thank you Hajar.

I ordered the adjustable soft vest no-pull harness leash set. It was slow to arrive and when it did I was disappointed with the quality. It looked cheap and rather flimsy. Straps and adjusters did not look strong enough to restrain my French Bulldog despite her not being a puller. I could not be bothered with the hassle of returning it and put it down to experience and will not be ordering from this company again.

I strongly advise against ordering from Frenchie Shop, operated by EMEGA DEALS LLC. I placed an order over a week ago, and the tracking still shows “label created.” After sending multiple emails, I was finally told my item was still in production, even though their initial response stated my order was in the “shipping process.” Despite multiple attempts to get clear information, their communication remained vague and unhelpful, leaving me completely in the dark about the status of my purchase. As someone who works in customer service, I recognize the tactics they use to stall and avoid accountability. It’s clear that they do not prioritize customers and their lack of transparency is unacceptable. Other reviews confirm this is not an isolated incident. Many customers report long delays, missing orders, and poor communication. My experience has been frustrating and stressful, and I cannot recommend this company to anyone. Save yourself the time, money, and headache… avoid Frenchie Shop / EMEGA DEALS LLC entirely.

The suck the items LOOK NOTHING like the pictures so disappointing everything is cheap plastic only the leash is metal and it still had the square mark around the name from when they heat pressed my dogs name on it if I could give them 0 stars I would

Never got order. Terrible to deal with. Had to stop payment on credit card. Never again!