Frenchie.shopReviews of frenchie.shop

It does take a long time to receive my orders but the goods are great.

I purchased a Frenchie backpack and it did not work for my Frenchie. The company told me I could return it but they are located in China. The return postage was $48 and change and I waited and waited and waited for months. Finally, the package was marked, returned to sender And returned to me. When I emailed the company about it and what they’re going to do to resolve this problem, they have not responded since. I filed a dispute with my creditor and this company responded to them immediately, but has not responded to my emails. Do not buy anything from this company. Scammed from China.

I I ordered a large and got the small one very disappointed

I didn’t receive everything that I ordered. I was missing one item. The reclining chair. So I contacted customer service and we went back and forth for several email messages. Several !!! They requested a picture of the package that I received. It was a plastic mailing envelope with the 2 small items that I ordered. I did not keep that package once I opened it. I was not able to send them a pic of a package I did not receive. This took 8 full days for customer service to finally agree to send me the missing item. I finally got a response that they would send my that item. It is NOT that hard!!!!

Run from this awful shop !! Order take several weeks IF they come at all !!! Service is ZERO , no help, no tracking, no delivery

size guide was accurate perfect fit

Very good quality products

The only instructions are in Chinese and they are not very clear. I ordered a tilting dog bowl for my Frenchie but it’s not clear on how to put in together. Also I think it’s very cheaply made. I will be returning this order.