Frenchie.shopReviews of frenchie.shop

This was my first time ordering from Frenchie.shop. It took a long time to get my order because it came from China. It took about a week to get through customs once it got to the U.S. I ordered a jacket in a size large according to the size chart. Unfortunately I could not even zip the jacket it was so small. When I reached out to return it no one replied. There is no phone number or customer service. I ended up having to keep a jacket that does not fit my dog. Save yourself time and money and do not order from this website.

I ordered The wrong size and requested a refund. For almost 3 weeks we have gone back and forth thru emails of them trying to get me to accept a replacement instead. I’ve told them 3 times what size to send and they just respond with more questions and delay making any progress

The products are cute, but the quality didn’t meet my expectations. Some items didn’t last long, and customer service was slow to get back to me. Overall, it’s fine, but not as impressive as I hoped.

The item arrived quite compressed and has not regained the shape depicted in the product image. Additionally, it emits an unusual chemical odor, which is unpleasant and even deters our dog. Furthermore, the quality appears to be subpar, especially considering the price we paid, and it does not resemble the item shown in the photographs. Email reply takes days or a week and didn't listen to what we requested about refund etc. Surely they just care to make money and not about the wellbeing of the animals or about a good experience to the customer.

Have not received anything yet

I have not received my order, I am still waiting for customer service to respond.

Great customer service

Order placed on 28th August 2025 (now 4th November in writing this) still not received the order, have emailed them three times with no response!! No other way of contacting so they have basically stolen my money! AVOID LIKE THE PLAGUE!!