JD P.
Horrible customer service communication…
Horrible customer service communication is only via email with slow response time. The only time I gota quick response was when I was ordering furniture on the website using the chat . Other than that all communication is done via email with different reps .They dont give you at least 24 hour notice of delivery notice instead I got a same day text at 7am that my delivery will be here there in 25 minutes. I ordered furniture in the quick ship section of the site and only recieved one of 3 pieces and have been waiting for the other two items of furniture for 4 months .You will not get anyone on the phone except for a sales rep at one of their stores who will not be able to help you with your order. The quality of furniture is basic for the price your paying .
Response from France and SonJun 9, 2022
We do our best to let update customers on delivery times, but we understand that we're sometimes wrong, and we'll try to do better. Additionally, the delivery company we work with is supposed to notify customers an hour before the delivery, so we apologize for the shorter notice. We will speak with them to improve the timing.