France and SonReviews of franceandson.com

Order took 3 months to ship

The men were polite and very respectful. They had some difficulty assembling the table but were resourceful in figuring it out...A very pleasant experience.

Awful. Worse than awful. After a month of waiting for in stock furniture and weeks of junk e-mail from your bot Astrid, I finally received my delivery yesterday. One of the boxes had “damaged” written on both sides. The driver told me it was just a reused box, probably because he had already brought it inside and was too lazy to do anything about it. Well, it’s most certainly damaged and now I’m stuck with a giant damaged half opened piece of furniture in my entryway until you guys can figure out how to fix it.. which the rep estimated could be weeks. Edit and update: France and Son has taken the time to flag (and attempt to remove) my review because I put the name of the rep in it. I completed all protocol requirements, they told me they would expedite my return. Ha! They have still not followed up or reached out to resolve this issue and it has been almost an entire month!! Good to know they take the time to flag reviews and not help customers..

Ordered a $2,500 custom couch on 3/3/2022 and received it on 10/5/22 ... was told there's a 6-8 week lead time. But when I checked in, it was always "next week, next week" until I asked for a refund in which case it was "on a van" but couldn't give me any more information (is it moving, parked, in Siberia?) ... Finally, it gets here, and i'm now asked to upgrade to "white glove", the invoice for this service includes BOTH first hour and last hour service (how can I pay one invoice that offers BOTH of these services)?? I let it go, and somehow couch arrives (two different emails saying two different dates). It's not over yet, the custom cushion I ordered is not there. After much back and forth, broken promises, and "checking in with the distribution warehouse" i'm quoted that I need to wait another 8-12 weeks for the cushion. In order to get a refund I need to sign a DocuSign (no thanks). All in all, save your time, save your money. If I could give them 0 stars I would. You'd think that a ton of people are ordering 2,500 custom couches and maybe they are, but my thought is that this company cuts corners, and tries to do everything underhanded trick in the book. AVOID

After purchasing and receiving a $3,000. dining room table with a chip out of the top, I was offered a $165.00 discount. I just wanted a undamaged replacement table. France and Son would not replace the table. Very dissatisfied with their customer service and after my dining room chair order arrives I will not be purchasing from this company again.

You don't deliver when you say you will. You sell items that are supposedly in stock, and are not. Overall a poor performance for a company that, laughingly, says they are high end.

4 stars instead of 5 because I had to contact Customer Service multiple times about final ship date and every response was an appropriate date. With lead times at 9 weeks and the cost of the merchandise, more exact information would have been very appreciated. Thank you

Problem not solved.