Even though my order took months to be delivered, France And Son was diligent about keeping me informed and answering my inquiries timely. I’m very pleased with my purchase!
AM
Anne Marie L.
Bad shipping/delivery experience
The furniture is great but the shipping date was pushed out many times. We were given a week notice of the delivery date and then they emailed at 6pm saying they were delivering the next day (we’d arranged to take time off work for Friday and were advised Wednesday night they were delivering on Thursday instead. We received half a dozen emails from the delivery company asking us to pay an additional $200 for white glove service. I’ll look elsewhere before buying again from France & Son.
CS
Carla S.
Delivery was perfect
Delivery was perfect
SH
so H.
Love my artwork and delivery was…
Love my artwork and delivery was perfect.
CN
Cynthia N.
Not worth the hassle to purchase from here
Paid well over $3000.00 for our order and regret it.
We were told multiple different delivery dates, all inaccurate, 25 days past the expected date of delivery, causing our holiday to be ruined with not having family present at our home without proper dining area set up.
We had to provide multiple shipping addresses, had to arrange accommodations, uhaul, costs out of pocket to stay in the city, all for the expected delivery date to be pushed 32 hours past the scheduled time, and not even delivered to the correct address.
Had multiple calls from multiple numbers all asking the same questions each time, after already confirming it over and over again.
The price was beyond what was advertised in the end, plus costs for shipping were unbelievable, over $500.00 in shipping and ON TOP OF THAT were told to pay another $750.00 to have it delivered to our address. This was all two months AFTER we ordered it, our address was on the order from the beginning with no choice but to decline and arrange delivery elsewhere.
The communication from the representative’s was also extremely terrible, very embarrassing.
Overall experience was below a one star, will NEVER buy from this company again.
Reply from below:
As seen on all your customer reviews you seem to always have an excuse for why the outcome and your actions are justified, instead of taking responsibility and trying to make it right with your customers. Quite disappointing.
Response from France and SonOct 14, 2022
We're sorry about your negative experience. Your original address was out of the range of our Canadian carrier partner, and informed you of this within 5 days of your purchase as soon as our carrier let us know. We offered you the option of a full refund to cancel, to change to an address within our range for ano additional fee, or an upcharge from a different carrier to make the out-of-range delivery.
Once you confirmed the address change we handed the products off to the carrier. We apologize that they ended up having issues with their scheduling and transit delays, and we sincerely apologize for the inconvenience. Sometimes when shipping large items internationally traffic delays occur that force the truck to stay overnight. The government has limitations on driving times, and the traffic caused them to max out their legal driving time for the day, which is what pushed your delivery to the next day. We know this is an inconvenience, and we're sorry that it happened.
MM
Marisa M.
Great all around experience
I purchased this sofa from France and Son at a great price compared to competitors. Their customer service is friendly, informative, and quick. Delivery was seamless and faster than anticipated. The sofa is in perfect condition and exactly as described. Great experience. I will purchase from France and Son again.
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WEBCLIENT
Fabulous item
Fabulous item, fabulous price and arrived quickly. What more could you ask for? They don't have automated tracking, so I really had no idea when the order was coming in but right when I started thinking about it, it appeared. Would be nice to have a tracking number though once shipped.
