France and SonReviews of franceandson.com

I recently had an issue with a desk I purchased from France & Son that developed significant cracking sooner than expected. While the situation itself was frustrating, I want to recognize Julia P. from their team for how professionally she handled the resolution. Julia stayed responsive throughout the process, coordinated with the manufacturer, and ultimately helped secure a full store credit so I could move forward with a replacement. She was courteous, patient, and clearly worked to advocate for a fair outcome. Customer service makes a big difference when issues arise, and I appreciated Julia’s help in getting this resolved.

Do not buy. In stock items take weeks to be delivered. I am still waiting. They clearly mislead and deflect. I asked for a refund but they claim the item is considered shipped when packaged and waiting to be picked up.... so absurd. I am disputing the charges with my credit card company. If I could go back in time, I would not purchase from them.

Great! Delivery team was polite and professional!

I ordered two nightstands from France and Sons. Unfortunately, one of them was delivered with the marble top chipped. This was not on France and Sons, but the manufacturer. Julie P. at France and Sons was able to resolve this within less than a week and is working on getting my exchange scheduled now. Very easy to work with and great customer service!

The shipping was fast and it’s great that you are able to return items! Alex and Berenger delivered my coffee table and did a great job with a smile!

My secretary desk was delivered by Berenger and Alex. The were very professional and friendly and went out of their way to ensure the deliverumy was perfect .

Joshua and Hugo were so helpful with delivery and it was such a smooth process

My interactions with the staff at France and Son were extremely positive and helpful. I had questions about my item and they were answered both through the chat system and by phone call - helping me make a decision that I am very comfortable with. I note that when our call was dropped or cut off twice, the team member I was conversing with called me back, and didn't leave me to start all over with someone else. Sounds trite but in our days of constant challenge to get to someone easily through these phone systems, this simple outreach meant something.