Micaela T.
Good experience
Thanks, Sam, for being so helpful over the phone when I had some confusion over shipping. The sofa we ordered is great. Very happy with the customer service.

France and Son is listed under Furniture Stores.
France and Son (franceandson.com) has 433 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Micaela T.
Thanks, Sam, for being so helpful over the phone when I had some confusion over shipping. The sofa we ordered is great. Very happy with the customer service.
Jennifer T.
France and Son is always top notch with their customer service and the quality of goods has always been exceptional.
KJ M.
I'm a designer with international clientele and have really enjoyed my interactions with France & Son and my representative, Julieta. Their selection is really difficult to top and the customer service received is top notch! Thank you, Julieta, for making my job easy and for helping make my clients' dreams come true!
Robert Cameron P.
Julieta was a great advisor throughout the process.
CM
Berenger and Alex are amazing! Thank you so much- what a dream team, they are so efficient at everything they do. Seamless and enjoyable to work with. They are total sweethearts on top of being technical experts. Keep these men happy; they are pure gold!
Sandy
Christian and Elias from Quantum Shipping just delivered our beautiful end tables. White Glove Delivery is exactly what we received from beginning to end. They both get ten gold stars from us!!
daniella
Very nice and professional
Chris
My earlier review has disappeared from this site so I am reposting it: Curio bait & switch I ordered a curio online. Website said they had 5 in stock. I receive an email from them a couple days later that the curio is out of stock. I said when I ordered it their website said there were 5 in stock. They said the count was wrong and do I want to buy a different curio. I replied no just issue the refund back to my credit card. It is now 9 days later and they offer me a gift card rather than processing my refund! I have no interest in doing business with a company using bait & switch techniques and refusing to refund my money for a curio they don't even have! Where is my refund? As a follow up it is now March 22nd and STILL no refund. They emailed me on 3/13 saying it will take up to 14 business days now to get a refund for a product they never had. They charged my credit card immediately but are now stalling on refunding my money. DO NOT BUY FROM THIS COMPANY!
Response from France and SonMar 23, 2026
We're very sorry that you're unhappy with your experience, but we did not bait and switch you. After we received your order and sent it to our distribution center for processing we were told the product was out of stock, and the inventory was incorrect. We quickly notified you and gave the option for a refund or store credit with extra value (105%). There's no switch going on. Our inventory, which is provided by the distribution center, was wrong. This is the case for all online stores who source from the same manufacturer. We felt terrible and offered you the above options. Our team is processing the refund per the timeline that we discussed with you. it should post to your account shortly.