France and SonReviews of franceandson.com

I recently purchased two pieces of artwork from France & Son. The selection was beautiful in person and the pieces arrived carefully wrapped and damage free. I did run into a small concern with my order, but what really stood out was how fairly and professionally the team handled it. They were responsive, understanding, and made sure everything was resolved in a way that felt thoughtful and customer focused. Overall, I’m very pleased with my purchase and the support I received.

Joshua and Henry are great. They were clean, respectful, helpful, patient and helped me through a customer service issue. Feel totally comfortable with them delivering my chairs.

I would have liked to receive a call, text or email in the morning of when the benches would be delivered. I had reached out all 3 ways and didn't hear anything. The chairs showed up at 6 pm. Drivers were very nice with delivery and we understand their route was held up in Philly and they still needed to get to NC by the end of the night.

Ariel and Chris were professional and quick with their work.

Great communication, very respectful and did great work. Ariel and Christian were fantastic!

wallpaper is beautiful, I had some confusion with my order and customer service was responsive and helpful!

I bought a chair mid-December for my office, and it arrived in a timely manner. When I tried to put the chair together, it wouldnt fit. I called and wrote to them, and every time they passed me off to an email address and replied to my email with a photo of the instructions. I told them I needed new parts, and these parts they sent were not the correct ones. Someone in management finally stepped in by early February and said they reached out to the chair company and could not replace the piece of my chair that was broken, but could return me store credit for the chair. I'm still out $250 for the shipping and tax (which they did NOT refund), and still have a chair that does not work. Everyone I spoke with was very nice, but i cannot believe how long this all took just to end in still not having an office chair.

FRAUDULENT PRACTICES. DOESNT REFUND MY CLIENTS. ITS BEEN MONTHSON NONSENSE. CLAIMING THEY WILL. SENDING EMAILS. HAVENT TO SIGN OFF ON CANCELATION. TOTAL NONSENSE. THEY TAKE THE MONEY OUT REALLY QUICK. THEN REPLY WITH EMAILS TO PUT MONEY BACK WHICH THEY NEVER DO. ITS BEEN MONTHS. CLIENT STILL HASNT RECEIVED REFUND. SO HIGHLY UNETHICAL !!!!!