France and SonFrance and Son is listed under Furniture Stores.
France and Son (franceandson.com) has 433 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Arlinda M.
Meghan Allen, an exceptional customer service representative, has been incredibly helpful in assisting me with the replacement of my coffee table. France and Son offers such beautiful products! I am genuinely pleased with their company.
kayla P.
Joshua and Henry were wonderful and quick!
Faith W.
Great products , a bit of a wait for one item but delivery with quantum was great. Barringer and Alex were awesome with delivery and took our old table.
Aravind
Berenger and Alex coordinated a smooth delivery! They were flexible with our timing and delivered our coffee table without any issues. 5 stars
Jess
Joshua and Henry were very helpful in delivering the two consoles I had delivered. Quick and careful and made sure the furniture was placed in the correct spot.
Tara T.
Ariel and Christian did an excellent job delivering. On time, professional and courteous. They even carried the piece from the road because it was raining and they didn’t want the truck to get tracks near my driveway and took their shoes off to bring it in.
Kathryn K.
Terrible company. It's been two months since I placed my order and I was just notified that after "several delivery attempts" a part of my order was returned to the company, and now I must pay "storage" and "re-shipping fees" to (partially) get my order. Zero timeframe provided for the second item from the same invoice. Company making false claims about delivery (the house ALWAYS has someone it in, and I received no notices, no communication regarding delivery attempts.). This company is fraudulent and bogus.
Response from France and SonFeb 20, 2026
We're truly sorry that you're unhappy with our service and communication. We did the best that we could to get you your products, and we feel that we acted fairly and communicated effectively. You ordered 2 items. A side table and a decorative box. You also selected "warehouse pickup" as your shipping option. We shipped out the table quickly and provided tracking, and we informed you that the decorative box was backordered. You informed us that you wanted the items shipped instead of a warehouse pickup, so we send you an invoice for the usual shipping amounts for each item. Based on the above facts we feel we provided good service and communication. You made a mistake on your order, and we helped you fix it. A few weeks later we were contacted by the delivery company. They explained that you were being unresponsive after they called and left several voicemails to attempt to schedule your delivery. They even explained that you did pick up once and requested to change the shipping address without consulting us, and because you declined the delivery to the original address the item was returned back to our NY facility. This is when we were first informed of any issue. We contacted you to find out your new address and explained there would be a redelivery fee, or your return would fall into our usual return policy and be subject to a restocking fee. We're sharing the additional facts of this case, so other customers have a more complete picture to make future decisions. We will continue to communicate with you to try and work something out. The item is still in our NY facility, and we'd love to get it to you, or allow you to pick it up if you prefer.
Liz McBride W.
Agustina has been so helpful and responsive!!
