FragilepakReviews of fragilepak.com

The WORST and I was one of the lucky ones! I ordered a couch from Rove for my new home. They used Fragilepak to deliver it. I got my order earlier than expected. When the message came it was out for delivery I immediately emailed them…as instructed for any questions…asking them to reroute the delivery to my current current home since I had not yet moved. Per chance the delivery driver from a company FP contracted with locally called me and we worked out the change. So far so good. However in the following weeks I kept getting messages by texts and emails about the upcoming delivery. It took 3 weeks for a response to my original email about rerouting my delivery!!! Today I got a voicemail call to schedule my delivery. So I decided to help them out and I called them, specifically said I wanted to help them out, explained the confusion and I got silence. I said “Hello”…she eventually said “Ok give me the order number and I do…silence. I eventually said “Are we done here?” She says “Yes.” More silence but she’s still there. Never a thank you!! Finally I say “Well you’re welcome. This is the worst customer service on the planet!” and I hung up. I am so happy the Gods shined on me and my order but clearly this is a company where NO ONE knows what they are doing! Unfortunately when you order something online you’re stuck with the shipper they use. I plan to ask going forward and steer clear of anyone who contracts with Fragilepak!

My experience is just starting, I ordered a sofa set and the booking of a timeslot was actually ok, but when the guys turned up for delivery they refused to go up 2 flights of stairs (Need 4 people for this job mate !!!) they refused to deliver just the chairs as they didnt want to split the order up. The delivery guys were more concerned about getting stuck in the afternoon traffic. I sent an email 2 days ago - no response. I have tried calling yesterday and waited for ages before requesting a call back which rung off very quickly. Certainly not a good experience so far. Ref: 40U826609.

We ordered a couch from Aafes May 29, got an email that our couch was pickedup by FragilePak by June 19 and after that we havent heard any updates as to where our couch order. Checked time to time still nothing. Its Aug 2 so its been over a month since it was shipped. We contacted Aafes and told us to call FragilePak and did call multiple times, onhold for 30mins so opted to get a call back and CS just keep telling us they will put a ticket to get it escalated and will get a call in an hour, until the day end we didnt receive any calls and updates. Very disappointed. Tracking # 263U690492

My father in law ordered a kayak for my husband as a surprise on July 3, 22. It was picked up by fragilepak on July 13, 22. It is now August 2 and the kayak isn't here. Funny thing is the kayak was shipped from Arkansas to north Alabama. I have emailed fragilepak with no response from them. The tracking said that it should be here between July 22 and 28. Now it shows August 3 through 9th. The sad part of all of this is, my father in law passed away before it got here so he could surprise his son with it. The tracking on this order is 293U822537

Have emailed twice about an update on our order and still no response. My order has been pushed back a week but was shipped 3 weeks ago. 283U817767 Update: 1 day after posting a bad review, I did get an email update requesting me to schedule my delivery date. Unfortunately, the first date available was still a week away. If it delivers on that day it puts my sofa being delivered 1 month and 4 days after it originally shipped. Update to the Update: Order was delivered when they scheduled it. Delivery guys were super nice and easy to deal with. Because of them I have another star.

Honestly the worst experience I’ve ever experienced. I truly don’t know how this company still is in business. Had a delivery date of July 22, got a call the 21st stating that the driver was sick so they rescheduled me to the 23rd, which was a Saturday. No one shows up, no one gives me a courtesy call. Nothing. The number I was called from says the warehouse is closed. I waited until Monday and called first thing. It took me calling and talking to a different person and then not giving me an answer to finally someone telling me that they couldn’t locate the package. 4 days later after numerous calls and emails with a supervisor, they located it on July 29th and have a delivery date of today, Aug 1 from 3-7 pm. It’s not 9 pm and I haven’t heard from anyone. I have now cleared out my daughters entire bedroom twice now and have had to put it back together because they don’t show. Tracking is 208U781279. To say I’m disappointed is an understatement.

I only wish there was an option for NO Star! I have been waiting for a dresser to be delivered. I was given a 4 hour window between 10 am and 2 pm. Was told driver would call when he was about 10 min away. I called customer service who tried unsuccessfully to reach the driver. She also texted him. No call, will call to cancel order with Shop my Exchange (military). Never again. From now on when I purchase furniture I will ask before placing order who the delivery service will be.

On hold for 2 hours now!!! No answer no return email!!!! No phone calls my washer and dryer are 2 hours past delivery time no communication what’s so ever!!!! Not happy!!! Edit: delivery driver called 3 hours late. Apologetic asking if he can still deliver at 8.30pm!!! Still no communication from fragilepack besides this post in the bottom! Drivers can run behind but the customer service seems to not give a hoot about its customers