FragilepakReviews of fragilepak.com

Only because I can't give them zero stars! The company e-mailed me to say my delivery would arrive in a four hour window. They said they'd contact me via my mobile phone. I replied they needed to call my work phone and they confirmed that. I was already at work and my wife on her way, when she got a Ring notification they were there. No call to my office and when I called the company I got numerous runarounds. Now they’re telling me this supposedly White Glove delivery won't be until Monday. They won't admit their mistake and see no issue inconveniencing customers! Horrible delivery service and horrible phone service. AAFES, stop using this company! UPDATE: I spoke with the gentleman in Henderson, NV who is in charge of improving the company’s operations. He promised to work the issue and our couch was delivered the next day. I hope his efforts to improve FragilePak are successful, but I think much of the local people may need a lot of training and re-training.

I am just so disappointed in FragilePak and with Appliances Connection that used this company for delivery of my refrigerator.It was "picked up" over a month ago and has been "in transit" since then, it does not take a month to get anywhere in the United States. Although the young man on the phone was very nice when I inquired about my delivery (255U1605232), there was disappointment when I found out my refrigerator had been sitting in a transit warehouse hub in Georgia less than 4 hours from my house. It was there for something he called a "quality check on the product packaging" or some ethereal excuse pulled out of someone's backside that made no sense. I don't think they are doing anything of the sort, someone needs to get deliveries going, shipments don't sit in warehouses or take over month to arrive unless there are some serious problems at the mid-level management. For this company to be successful they better get off their duffs and start moving the shipments. In short, I want my refrigerator!!! UPDATE: I did get a call the following day regarding the delivery of my refrigerator. I applaud the upper level management that got the wheels greased and the ball rolling. The gentleman that called me was quite knowledgeable and determined to get my refrigerator to me as quickly as possible. We set a date and the refrigerator was delivered on time, the very day before my closing. I thank you for that. All is good now.

Update 20231025: Package was successfully delivered. With current customer service and other customer interventions in place, I do not think I would have received my order as timely as I did with the support from the team responding to this review chat. I'm increasing the rating but would avoid ordering from businesses that use Fragilepak in the future. The automated system is too primitive to work effectively when human interaction resolved this matter within 7 business days. Update 20231023: Fragilepak forwarded this data and I received notice of pending delivery date. I will alter rating score upon successful receipt of goods. Update 20231020: Fragilepak responded to this review within 72h. I responded on 20231020. I have not received my second (first) shipment. I am still pending 3x armless chairs for delivery. I receive the automated text message and complete the questionnaire, but my concern is that because the order is listed as complete online, I am not getting phone calls for delivery date window. 723U1554271 order number. The questionnaire acts as an individual instance and the number counts from initial contact, so it looks like I've received over twenty questionnaire attempts, which is inaccurate. Initial review: Fragilepak has automated too many of their processes with underperforming services. An auto text will go out notifying you that you have a pending delivery. In order to lock a time window in, you must answer a phone call that appears to call at 15min past the next hour from which you answered the delivery questionnaire. On the call, if at any point you make any noise after the first time you speak, the number to hangs up. Since it's automated, an attempt to call back results in a carrier number doesn't exist statement. I ordered outdoor furniture almost three months ago now and still only have 40% of my purchase. I "missed" my first delivery window because I didn't get the 30min delivery window on delivery day. I got a text when the delivery team was 7min out and then a phonecall from dispatch asking if I was home 2min later. Despite being on the way home and only 10min away, it was determined I would be counted as a no show as the team wouldn't wait. The furniture would have only just been offloaded by the time I arrived, was completely manageable, especially after failing to provide advanced notice of arrival in the time window in which I was told they would contact me. All that said, the delivery team on the second shipment was great, professional and efficient.

The company kept delaying the delivery times without reasons or updates. Management was pathetic. The drivers were very courteous and put the chair together and left. Later I found out they delivered the wrong chair. So now it has to be picked up and the correct chair delivered. Not a company I would recommend.

I ordered a sectional through Apt2B. It was shipped on 6/15 and, according to tracking, has been sitting in a Fragilepak crossdock facility since 6/20, with an estimated delivery window of 7/11 to 7/17. It's completely ridiculous that it would take an entire month for my sofa to get from California to Minnesota. I'm incredibly nervous about an expensive piece of furniture sitting in who knows what type of storage environment for weeks on end. I recently contacted Fragilepak's customer service, and the gentleman who answered was nice and also questioned why shipping would take so long. Tracking number 361U1446806

Order 40U1000855 It clearly states they will contact the day before to let you know a 4 hour window for the delivery. I never received this information. At 12:44 pm I received a text that they would be there within 30 minutes. I had to abruptly leave work to meet them because FragilePak didn't notify me of the 4 hour window. I then received an email from Sebastian with this response: SEBASTIAN RUIZ (FragilePAK) Oct 21, 2022, 10:57 MST Hello Brandy, Thank you for contacting us. My system shows that you received your order 40U1000855 on October 21, we are sorry the team didn't provide you with the 4 hours of delivery window. Nevertheless, we hope you are enjoying your package. Crappy customer service!!!

FragilePak does not even deserve one star. My original delivery was scheduled for August 17. I was given a delivery window from 2:30-6:30 pm with a courtesy call half hour prior to delivery. They never called, never showed up, no one even called or knocked on my door. When I called the next day, they said a delivery was "attempted" which is an outright lie because I have surveillance cameras on both of my driveway entrances and there was never an attempt. They went ahead and rescheduled the delivery for August 23. Well this time I didn't even receive notification the day prior for a delivery window so I spent over 2 hours on hold until I finally requested a callback. Someone did call me back the next morning and said their records showed that my delivery was scheduled for today. I asked if someone could confirm that my furniture was actually on the truck and the representative said she would find out and call me back. About 4 hours later, they called back and said "due to unforeseen circumstances, they will not be able to make the delivery today". I asked why and she could not give me a reason. And to top it all off, they lied to the retail store and said my order had been delivered! This company is basically STEALING merhcandise from both the seller and the customer! We pay for our products and expect to have our orders delivered and yet they will not deliver it to us and are keeping them. And I will not reply to a canned response here stating "We apologize for the inconvenience, what's your PRO number and a representative will work on it right away" because they have my PRO number and I already have spoken to several representatives and no one can actually get my ordered delivered. I have taken off 2 days of work to only be ripped off by this company. This is theft and FragilePak employees should be asahmed to work for such a deceitful company. EDIT: 8/29 My items were finally delivered only because I escalated the issue all of the way to VP of Business Development. Once in her hands, it was delivered the next day. However, they did put a hole in my drywall while assembling the bed. I still reccommend checking on shipping companies before placing an order.

Have emailed twice about an update on our order and still no response. My order has been pushed back a week but was shipped 3 weeks ago. 283U817767 Update: 1 day after posting a bad review, I did get an email update requesting me to schedule my delivery date. Unfortunately, the first date available was still a week away. If it delivers on that day it puts my sofa being delivered 1 month and 4 days after it originally shipped. Update to the Update: Order was delivered when they scheduled it. Delivery guys were super nice and easy to deal with. Because of them I have another star.