FragilepakReviews of fragilepak.com

Alright people I am back with my review and experience with FragilePak service. I honestly have to say FragilePak did their job! I called, after numerous times trying to use the link they gave me, that didn't work, and set up a delivery date. September 18th between 7-11 am. Received a call stating my delivery will be at my home in 30 minutes. It was! However the part I didn't like is they will only place your delivery in a dry area like your porch or garage. The movers can't unpack or help you unpack your delivery. They actually have a 10 minute window on the delivery process! No more customer service!!!

I ordered a kayak online from a retailer that uses Fragilepak for delivery. I see a lot of very negative reviews here, but I actually had no problems with my delivery. The kayak arrived a week earlier than estimated, and it was delivered within the time window I had been given. The only thing that did not happen was the phone call 30 minutes prior to delivery. I happened to see the delivery truck leaving and so my kayak wasn't left unattended too long. Had I not noticed I suppose it could have sat out a while before I knew it was here. All items in the delivery appeared to be handled well - nothing was missing or damaged.

I’m surprised by the negative reviews here because my experience with FragilePak was very good and LIGHT YEARS better than my Ceva Logistics experience. FragilePak kept me informed &, unlike Ceva, didn’t have me set a delivery date before they had my item in their possession. Once they had my item, they arranged delivery window (4hr), called 20 mins before arrival, & delivered on time. They were courteous & professional & my boxes were in excellent shape. Can’t ask for much more! All that being said, I certainly believe others when they say they have had a negative experience. Unfortunately, in many cases, you may not have a choice on who ships your item.