FragilepakReviews of fragilepak.com

If I could give this company one star I would. They are almost impossible to reach, their online scheduling system does not work (I wasted considerable time on that), and they take much too long to schedule deliveries; even when they do schedule they often fail to show up. You cannot easily call and talk to a person and so you must either wait on hold for hours or wait for a callback. However, they only called back on 2 out of the 5 calls I made. A promised called from a supervisor never came. They then lied to the company that I bought merchandise from claiming they did try to reach me and I did not answer. My phone makes a record of all calls and so I know if they called.They are understaffed and poorly managed. I will avoid them in the future and have told the company that I ordered from that I will not order from them again if they continue to use FragilPak. Worst delivery experience I have had ever had.

As with another reviewer, my Costco furniture order was scheduled weeks in advance, but near the end of the delivery window, I received an email to tell me to (again) schedule the delivery! The person I called said my order didn't fit on the truck. What? They didn't know this in advance? Then she hung up on me. I missed work AND this was a birthday gift! If you have a choice, DO NOT use this company!!

Do yourself a favor and,if the company you are purchasing uses fragilepak, or any of its subsidiaries, run and do business elsewhere. My order from AAFES said 2~4 weeks for delivery, figured that was plenty of time, boy was I wrong. It’s 5 weeks and counting since ordered, and fragilepaks tracker said they picked it up 2 days after it was ordered. Now they keep telling me have no delivery appointments available and they will let me know when they can deliver it. Fack these people, I will just claim it lost in transit and allow there insurance to pay for it since they don’t feel the need to deliver within the time they stated they would.

Absolute worst delivery company on the planet. They do not have a tracking system that works and they won't answer the phone. I ordered through the military exchange so I'm assuming they have a contract with the government to deliver oversized goods and are NOT giving a damn about the actual execution of the contract. They should be put out of business for such bad business practices. It's a sham and embarrassment to the military. Glad the employees and CEO can sleep at night.

This is the poorest excuse of a company I can imagine. A furniture delivery company that calls you after the the four hour window they gave you to tell you that the furniture did not fit on the truck. WOW Absolutely no way to contact them and get a reply Call from work 3:00 Pm I was still on hold when I left at 5:30 came in the next morning and I was still on hold. Tried leaving my number for a call back no reply! I tried emailing no reply. I canceled my Costco order and account of 32 years due to this companies poor service. Let that be a lesson to ay considering using this company for their deliveries.