FragilepakReviews of fragilepak.com

entering my 3rd hour on hold! Do they actually have anyone to answer phone? I didn't answer a call marked spam that apparently was their number, they won't answer and now my delivery date has been pushed out 3 more weeks. Where are they holding all these shipped items??? ridiculous!

I wish there was an option of not giving even 1 star. I have the worst experience of making purchase through exchange and delivery by fragilepak. I never had my order delivered on-time. Its been 3 months and my order for dining table set is not fulfilled. We have been using our kitchen Island as a dining table and had guests to use Island as our dining table as well. I ordered a freezer and they sent me an email with a delivery day of August 2, 2022. No deliver as of yet. I called them last week and the representative said that they will reach out to me within 24 to 48 hours. It been 5 days now and no one ever reached out to me. Horrible customer service, Horrible delivery service. I will never order stuff from online exchange anymore. ORDER #263U844160

Fragilepak Experiance. When I ordered a new Washer & Dryer from AppliancesConnection.com I had no idea who their delivery handlers were nor did I care, as long as I got my purchase. It's been over a month now. We are doing laundry in an old Maytag wringer washer outside while waiting for our new set. I wish I had read the reviews on this company 4 weeks ago... I am going to TRY to cancel my purchase and buy local. #255u828112

My order 263U681092 has been delivered and received by Fragilepak on 12 Jul 2022, well over a month ago. The final mile delivery date has changed 5 times. I have sent repeated e-mails requesting updates, with nothing more than a canned response, questions unanswered. I have contacted the Army Air Force Exchange Service (where I purchased the goods) and they reached out on my behalf, with no response. I have made several purchases through AAFES in the past, and had no issues with your performance. I am very disappointed, and would like a solid update. I can’t give a good review at this time.

FP has had our order we purchased from AAFES TWO MONTHS, and cannot get any information other than the standard wait another 48 hours. Order # 263U776098

Ordered a Patio Door on May 11 with an estimated delivery date 7/11. Delivery has been scheduled twice w/ the last one 8/3, Did not receive any calls w/ the times and still no door. I have called 7 times already w/ the same response "we will send a link for you to schedule", I have been very patient. Please, Please deliver my door. # 902-886835-7

Writing another review because I am beyond over this company! My delivery date has now changed three different times without an update in over 8 days. My order has been sitting in Indianapolis for 8 days. I was told my order would be at the final mile on 8/17 but once again they have changed the date. The is absolutely ridiculous! And don't be fooled when their customer service responds asking for your order number because they apologize and do nothing about. Worst customer service ever. Order #361U863449

I am so disappointed. Fragilepak received my chair in mid July.. it is now mid August .. they have rescheduled my delivery 3 times!! This is the worst delivery company I think I have ever seen..