FragilepakReviews of fragilepak.com

Still waiting for my order to be delivered. When I call, I get the same run around about when it will be delivered I purchased the item April 10th and have never received a call from them even though the tracking shows it has been sitting in the final warehouse destination since April 26 Not a good company at all

So far my experience with FragilPak has been nothing but a nightmare. I was scheduled for my newborn crib to be delivered. The delivery team came before the delivery window. They called because they could not find our home and because it was a random number I didn’t answer right away, I always just wait for a voicemail to call someone right back if it’s important. Instead of leaving a voicemail for me to call right back they decided to just leave. I reached out via phone and email multiple times and keep getting the run around about re-delivery. I ordered my crib from BuyBuy Baby and they are now closing down. I had no choice when I purchased the crib who they use to deliver with and so far it looks like I’m going to be out $900 for a crib that’s never going to arrive. Very disappointed and unprofessional company. 373U1305980

I had a delivery window between 9:30-1:30. I took off work for that time period and was home waiting for them. They are supposed to give a 30 min call ahead. Finally after not hearing anything at 3:30 I found a number on the website to call them. (they had not bothered to respond to the email I had sent them at 1:35pm. Turns out they were stuck at a previous delivery for over 3 hours. No phone call, no comunication, Nothing. Now I am waiting for a phone call for them to reschedule me. 2 days later Order 263U1333753 still no response on when we will recieve our shipment.

I have been waiting almost a month for a couch and chair to be delivered. Just hosted a party in our new home without living room furniture. Ordered through AAFES and didn't have a choice on companies. Been scheduled for delivery three times now and I have had to contact the company to get updates and all three times I get an email the day after delivery saying its "unscheduled". Still waiting for an updated delivery date as of 1 May, first delivery date was supposed to be 4 April. 91% 1-star reviews...do better AAFES in choosing the shipping company to support our service members making purchases with you. Order number is 263U1285657 since all the previous reviews had similar experiences and apparently leaving a review here may actually get someone to fix the problem and not simply reply with a canned "sorry for this inconvenience, please provide your order number and we will fix this".

Honestly the worst experience I’ve ever had. The delivery team arrives 2 hours outside the window for delivery- I had to call the company to make sure they were still coming because no one had reached out and I took a half day from work so I could be there for the delivery. When they go to drop off my couch- the delivery team clearly had no idea what they were doing. They manage to get my couch stuck in the front door after they ripped my front door off its hinges. It’s snowing and below freezing and at this point my front door is now damaged. The delivery team tells me it’s my problem and then they threaten to call the cops on me for asking to talk to their manager. They then leave and I have to move the couch by myself and fix my front door because it was snowing and I live in an unsafe neighborhood. After that I contacted the customer experience team no one responded to me or apologized for my horrible experience. By far the worse service I have ever paid for and experienced. Stay away from this company at all costs.

Not even a question. Worst company I’ve ever had to deal with. Ordered high-value items from crate and barrel furniture. They have scheduled and canceled deliveries four times now. Now order is being split on different days. So much in terms of bad communication I have spent hours between emails and phone calls, not to mention all the money I’ve lost by missing work and them not showing up

Truly the worst company ever. Purchased an item from Homaray Furniture. They guarantee 48 hour dispatch, Guarantee date delivery, delivery within 15 days, and guarantee compensation for late delivery. My receipt shows I was to receive my item by 4/20. Of course I did not. When I didn't I called FragilePak and they told me the item was just now leaving the warehouse. 15 days after purchase. Then they said I was getting the item on the 25th, then 5/1 then 5/10. I tried to cancel the item with Homaray and of course they wash their hands of the shipment once Fragilepak has it. Some have written that the delivery from Homaray using this company is 9-11 weeks. Constant excuses and constant date changes. I have definitely filed a dispute but it seems a lot of businesses use this company. They are the worst.

Can't believe Costco uses this company. I was texted a date for delivery (came at 10pm at night) only to find out when the date arrived "not enough items going to your area, delivery not happening' Now NO IDEA when I'll the items that via Costco I have paid for in full. Never once was I told "you'll get it when we kinda feel like it"