FragilepakReviews of fragilepak.com

If I could pick 0 stars I would. I had missed 2 calls but called back within a minute after picking my kids. Supposedly the truck was at my home, over half an hour early. I called back immediately and was met with something similar to this: "I can't get in touch with the team members, so you will need to pick a new date for your package to be picked up." The next available date did not work for and they were unable to offer any other dates. Likewise, they could not give me a window of time in which the truck would arrive on the next available date until the day before...Ridiculous. People have JOBS, APPOINTMENTS, CHILDREN, etc. The customer service reps were incredibly unhelpful, and the overall vibe feels like sketchy, unsuccessful business practices.

If you order anything and the shipping company is FragilePAK simply cancel your order. You will never get it, my order has been pushed back for the last month. They give you a week window and on the first day of that window it will be pushed back another two weeks… you won’t get any notification about your shipment being delayed or a reasoning why.

This company ridiculous! How are you going to put only half the order inside the house!? They took advantage of a young girl, telling her it wouldn't fit, which is not true because the chairs were the same width as the sofas. The sofas were just longer and heavier and know she wouldn't say anything. Shameful!

We were supposed to get white glove delivery on a living room, set consisting of couch, loveseat, and a recliner. They had called us the day before to set up a time between 12 PM and 4 PM, I arrived home at 10:30 AM and our furniture was sitting out on the drive, the worst thing about this whole situation is that you can never talk to anybody, never have they tried to call us. This company is unbelievable and I cannot see how they can stay in business. Besides, our recliner was damaged and so was the sofa. 361U1279522 I did provide all this information back on April 25 and you replied to me and was going to set up a time. We could talk on the phone and I never received that.

I would agree with everyone else. I’m not sure why the Army Exchange uses them. The service is god awful. They have canceled on me once already. Shipping also takes forever. I will be writing to the CEO of the army and navy exchanges personally so that they don’t do business with FragilePak. With only negative reviews, it’s bewildering they’re still being used. I have quite literally nothing positive to say about them.

Missed delivery window with no notice. When contacted customer service I had the added bonus of dealing with an incredibly snarky and passive aggressive rep who told me to just wait around another 2 hours or that I would have to wait till next week to even be able to reschedule delivery. It is abundantly clear based on the volume of similar reviews that this is just the way this company operates. My advice would be to avoid them if possible.

I wish I could give Fragilepak zero stars. Worst customer service ever. Then no call/no showed on me twice now, after attempting to deliver the wrong order. Called their customer service and they said “someone would get back to me “, but they never did. So that’s 3 times they have messed up. And here I am, still waiting on my delivery that was supposed to happen weeks ago. Today, again, they are 2 hours past their delivery window, and once again customer service told me they have no answers for me and would get back to me. Since that is the same thing, they told me last time when they never got back to me, I don’t have my hopes up. I would go out of my way to never order anything again if the merchandise company wants to use Fragilepak for delivery.

I paid for white glove delivery. This was a re-delivery of original order. And was anything but white glove! My furniture was dropped off not set up. And Partially damaged Then a part was missing. The driver/delivery guy was not nice at all, he treated to take my furniture back to the store because he only wanted to drop it off at my door. I said okay then bring it back when your ready to set it up in my house like I paid for. I later contacted FragilePAK who wasn't helpful at all. FragilePAK excepted my money to do a job that they did not provide. FragilePAK did not address the workers or the lack of that was paid for. They only responded back telling me I need contact the company I purchased it from. I paid my money directly to FragilePAK to delivery to me. It's not right that I paid FragilePAK to do a job and theydid not do it. So I actually Paid FragilePAK to give me horrible service. If I could I would give FragilePAK a minus 10 star review!!!P S. A very disappointed customer!!!