FragilepakReviews of fragilepak.com

Unprofessional company...I'm still trying to get a real answer as to when my dryer will be delivered. It's been a few weeks now...The ETA tracker is a straight up lie and I found out after asking customer service directly that my package was only four hours away for roughly the last week. I was told it would be shipped out yesterday and that was a straight up lie too because that same day I asked again and they gave me an answer of a week. How do companies like this stay in business. It's a shame veterans and service members have to experience this when they purchase off the exchange website. PRO #: 263U1281815

Delivery was scheduled for yesterday, 1-4. Never came, no courtesy call to let me know they wouldn't be here, no one contacted me to reschedule, they haven't respond to my email asking for information. Phone number to local warehouse is not available. I called the Henderson NV number with tracking number. That person had no information as to where my order is. Person took my number and is looking into it.

Ordered a large screen television. Waited 2 weeks for the delivery. FragilePak delivered. First thing I noticed that seemed a bit off, was that I was outside as they were going to offload from the truck. The guy opened the back of the truck and went inside and IMMEDIATELY shut the door behind him. Then he cam back out dragging the TV and again shut the door. They offloaded the truck, and brought it into my home. When we unpacked the TV later, it had a GIANT crack on the screen and was not usable. It had to go back so I arranged that with the place I bought it from. I received an email from FragilePak, and they said they appreciated Feedback, so I responded to the email and gave them feedback. Their response was "sorry about that, but you have to contact the place of purchase". So they didn't really want feedback, nor do they seem to care all that much.

I paid an additional $200 for a white glove service on the NordiTrack website that included delivery, assembly and to make sure the equipment delivered was well within working order. Fragile Pak had a contract with NordiTrack. The treadmill was not finished being put together, several pieces were put on backwards so the pieces that were not put on did not fit (obviously), they lost an important bolt so the belt portion of the treadmill can’t be pushed up to be stored, they installed the wrong size bolts that went right through the plastic trim, they took the tools that came with the package of bolts from Norditrack, installed all bolts with a power drill so the bolts are stripped and won’t come out to be corrected with the right size bolts. It’s completely unprofessional, unethical and disgusting. The two installers reason for not completing the job was that the 1/2 hour allotment was over, but it hadn’t been a 1/2 hour yet, I was the only customer on their schedule and first in the morning. I am disabled and can’t use my hands. Paying for a service and not getting it is fraud. This has caused my health to be postponed by not having a very expensive piece of equipment put together and damaged that I needed and now even more expense to try and find help to complete the assembly. I want my $200 back on my original form of payment. Order number: 539U1222721. Delivery date: 03/09/2023. NordiTrack, Americans with Disabilities Act will be notified if this issue isn’t made right. Please give me back my $200 for a job not completed that I paid to have completed.

Saw other negative reviews. Ordered a TV from aafes. Great communication and my order arrived on time, on schedule with zero damage.

Awful. Paid $99 extra for “white glove” service for delivery and removal of item. Everything was going well until they were wrapping up the old item. One of the two movers knocked over an ornament in the wall. No apology was given- just didn’t care. Contacted company. They replied and are addressing it. Will let company that picked them to deliver item not to use them for our future pending deliveries.

HORRIBLE HORRIBLE experience with Fragilepak. They quoted me 5 days transit and currently we're at 6 weeks and they just keep telling us different stories. "it's delayed due to weather" " It's stuck in California" Wait not it's not its in Transit. Wait it's in Utah, no it's not... We are hoping our table we shipped isn't lost or stolen. They will not give us a straight answer, I have never had such a terrible experience with a shipping company. Whatever you do, do not use Fragilepak to ship your goods.

If there was a zero, I’d give it. WHY ANY COMPANY would hire these bozos to deliver even a newspaper is beyond anyone’s brain. I still can’t get my couch delivered from these fools and I’m about to call the state Attorney General about this.