FragilepakReviews of fragilepak.com

I had a pretty dismal experience dealing with this company until Alyson from the Las Vegas office stepped in and remedied the situation. I would give this company another chance now strictly based on her leadership and her ability to react and address. If I was reviewing based on my interaction with Alyson I would give 5 stars. I hope this company takes feedback to heart. They need more people like her and they need to do some deep digging to change some fundamental cracks in protocol. At least it appears they have some good people to work on that.

Couldn’t have been worse on this shipping of a product I bought. First they expected the delivery to be by June 6th then changed it to June 19th. I was given a four hour window when to expect the delivery, saying they would call 30 minutes ahead of arrival. I was told they’d deliver it to the first “dry place” at my home. Then said I’d need to sign for the delivery. ….I received no call for the 30 minute prior to delivery. They didn’t deliver to the first “dry place” instead my furnire was left at the start (of my FLAT driveway) in the rain. They never even knocked on my door to tell me that it had been delivered much less than wanting a signature for delivery. Luckily I just happened to look out the window and saw my package (230 pounds of furniture) sitting at the street in the pouring rain. Luckily it wasn’t damaged or stolen! I would never recommend this company for delivery! My Pro number was 265u1414059.

ON MAY 18 ordered from the EXCHANGE ONLINE A GRILL FOR MY HUSBAND FOR FATHERS DAY WAS SHIPPED OUT ON 19 OR PICKED UP BY CARRIER FIRST MESSAGING FROM FRAGILE PAK WAS POSSIBLE DELIVERY BY JUNE 8-12. NOW FATHERS DAY HAS COME AND GONE AND STILL NO GRILL ITS BEEN OVER 30 DAYS THAT THIS COMPANY HAS HAD THIS GRILL. SO I CALLED AND CANCELED THE ORDER . NORMALLY A SHIPPING COMPANY SENDS TEXT OR EMAILS TO UPDATE NOT THESE PEOPLE.

Worst. Company. Ever. Why Crate & Barrel uses this company is beyond me. On the rare occasion you speak with someone they don't know whats going on or they tell you the wrong thing. Our first delivery with them was a fiasco. We have been waiting over a month while our "paid for" furniture is sitting in their warehouse.

I’ve been waiting for my mattress to be delivered to the final mile facility. The delivery date on their link they provided me to track my order has changed 4 times, and unless I get a notification tomorrow, that date will be pushed back again. At this point I’m wondering if I’ll even get my mattress that I ordered. Logistically speaking, this company is terrible at the one service they provide. And I see that I’m not the only person with delivery issues. If I had a choice I would never go through this company again, and I will make sure to advise anyone that is considering this company to not make the mistake of acquiring their services.

WHAT A NIGHTMARE!!!! I ordered living room furniture that was to take 2-3 weeks to be delivered from a town less than 3 hours drive away. The arrival date kept changing with no intimation to me the customer. When I tried calling their agents did not know anything except to keep apologizing and even they could never reach their warehouse! Finally they asked me to schedule delivery that was another two weeks out that I reluctantly accepted, not having any choice. They promised that 24 hours prior I would receive a call to be provided a 4 hour window. Of course that did not happen and nobody at their end was surprised when I called to ask for the window. Finally on the delivery date after I had wasted half my morning waiting for them to tell me what that 4 hour window would be, I was first told that it would arrive around 1 pm that then changed to between 2 and 7 (can they do any math? That is their 4 hour window??). Anyway, after having wasted my morning waiting to learn this I was stuck. The window came and went with no information or updates. I kept trying to call any and all of their numbers I could find and reached the truck driver who told me that they would deliver around 8 pm. I had just wasted an entire day away from work so I said OK to that. After 8:30pm I started calling again with no response except a text message showing that they were stuck in traffic 15 miles away with no indication about their estimated arrival time!! No answers to phone calls either!! Next morning when I called, I got another vague unmeaning apology and an offer to re-schedule in another 10 days!!!! What a nightmare!!!!!

Ordered a sofa through the Px website in mid may. It shipped a couple weeks later, and everything seemed to be pretty reasonable. Eventually I was sent a message to pick from 3 possible delivery dates, and picked the first one available. Company SEEMED to be pretty thorough with making sure the delivery date was communicated to me via automated calls, emails, and text messages. Fast forward to a day before delivery and the company once again sends me messages, emails, and calls specifying the 4 hour time range that delivery should take place. The message even went as far as to include a link that I had to push to confirm that I would be available during the delivery window (which I did confirm). The morning of the delivery (about 3 hours before the earliest potential delivery time), I get a phone call saying that, “the driver couldn’t fit your sectional on the truck for delivery and will have to reschedule delivery for next week”. Absolutely ridiculous to have the delivery date and time confirmed up to a few hours before delivery, only to have the driver claim it won’t fit on the truck somehow. Ridiculous.

Wish I could give zero stars. This company is useless. Ordered a freezer over a month ago. It still is not delivered and they’ve missed two possible timeframes for it to arrive to their “last mile” location. I’m not even sure they know where their last mile location is. Never EVER count on this company to deliver anything timely. It is a shame the PX uses these folks to ship stuff. They are rude in messages and contradict everything. It doesn’t take 6 weeks to deliver a freezer Edit to provide: 263U1365883 My date was changed again: after many promises. Yet again; no way to schedule my delivery date. I get stuff faster from Aliexpress than this company