FragilepakReviews of fragilepak.com

Ordered an item with delivery date of 9-11 August. Just got text from Fragilepak saying I needed to schedule delivery. Went to website and from the "list of dates" I was given the option of 1 day which is two weeks away. They are still using the old "due to supply chain shortages" excuse. What shortage, my item is at your warehouse, deliver it.

Purchased my item on June 15th. Fragilepak received it on July 6th however they didn't ship it from their facility until July 12th. It finally arrived at a facility in Perris, California on July 31st, but are now telling me that they don't have a "routing" to Fresno, CA at this time so they don't even know when they will deliver the package to me in Bakersfield! They have delayed the "ETA" THREE TIMES...first ETA showed July 27th, then Aug 2, and now Aug 9th....nearly two months since I purchased the item and all they will tell me is "OH SORRY THERE IS NOTHING WE CAN DO." So customer service and timeliness are of no concern to this "shipping" company. I am a Senior Logistics Specialist and I can move items to other countries faster than this company can deliver within the U.S.

Exactly what everyone else has said. Poor excuse for a company. I took a day off for my delivery not to happen. Them telling me when they can be deliver. I said I will be home on another day and that they had better deliver it. We will see,

Was told that we would be given a 24 hour notice prior to delivery - did not happen. We were told that we would receive a phone call 30 minutes prior to delivery - did not happen. We were given a 4-hour window for delivery - delivery happened outside that window. Following delivery and after complaining to the company, were told that the delivery was a drop curbside with no notifications. 6 heavy boxes were being unloaded into the middle of our drive (which would have prevented us from taking our vehicles from the garage) we happened to notice the delivery in progress and had the delivery people move the boxes into the garage. We had a major storm about 2 hours after the delivery and if the boxes had been left in the drive, the contents would have been ruined. Complaints the company met with deaf ears.

If this company rehearsed for a year to be BAD - they could not be BADDER.

Absolutely awful service and customer service. My item has been in transit for 11day going Indianapolis to Cleveland (4.5hrs apart). By expected delivery has been pushed back 3 times already… do yourself a favor and cancel your order if the seller/company uses fragilepak. The customer service has been as impressive as their shipping speed…

I ordered a sectional through Apt2B. It was shipped on 6/15 and, according to tracking, has been sitting in a Fragilepak crossdock facility since 6/20, with an estimated delivery window of 7/11 to 7/17. It's completely ridiculous that it would take an entire month for my sofa to get from California to Minnesota. I'm incredibly nervous about an expensive piece of furniture sitting in who knows what type of storage environment for weeks on end. I recently contacted Fragilepak's customer service, and the gentleman who answered was nice and also questioned why shipping would take so long. Tracking number 361U1446806

I have a major beef with Fragile Pak Delivery driver. I bought a treadmill and other workout equipment from the Exchange. My delivery date was scheduled for June 27, 2023. The delivery driver, Timothy E Gonzalez, based off the caller ID, called me at first to confirm that he was about 20-25 min from my residence. Then I called back shortly after to let him know to park on the main street since I lived in a duplex. Timothy proceeded to tell me that he insists on bringing the items in my garage. I told him that it was not an option because my garage is full of two cars and there was not enough room let alone for two huge boxes of exercise equipment. He offered to reschedule, and I denied rescheduling because I had “Threshold Delivery” meaning that “…they will deliver to the first dry area inside your front or porch door or to your garage.” Since I declined the delivery to the garage it should have been delivered at my porch or front door. Period. According to their terms and conditions. So, Timothy was not adhering to his employers’ terms and conditions. Very big problem itself. Moving on, Timothy then decided to tell me that he was parked in the neighborhood but on the opposite side of the road. I made it abundantly clear to him that where he was parked at is not my house and he was unsure where my address is. Before I could help him out, he told me that I had an attitude and that “he did not need this” and then hung up on me. I contacted customer service about Timothy’s behavior and then walked out to see if he was relatively in the same area of my house and he was not. Since he mentioned that he was in the neighborhood I walked down the alley and found him parked at the end of the alley not even close to my house. He was already on the phone with his customer service spreading lies and defaming my statute making me seem like I am the bad guy towards him. He also had no other passenger or employee with him to help him with 300 pounds worth of equipment, which according to Fragile Pak customer service, he was supposed to have a helper assisting him with carrying such heavy loads. So, they were already in the wrong. I confronted him in his truck and told him that he was not at the correct address, and I pointed that my house was in the opposite direction. Making it clear to him again. So, I had no choice but to reschedule my package because of his nasty attitude. I was on the phone with customer service and talking to the Timothy, the delivery driver, simultaneously. He drove off and I walked back to my house trying to reschedule my deliveries, next thing I know I see Timothy making a turn down my street and sped down the street aggressively passing my house. I tried to flag him down since he was on my street, and he looked at me and proceeded to exit out the neighborhood. He belligerently stared at me while he passed my house. I was appalled. I have never experienced such recklessness with my items. Timothy was driving a loading truck that was equivalent to the size of a U-Haul 3–4-bedroom truck. He was weaving in and out of the neighborhood at high speeds and I can only imagine was happening in the cargo area of the truck with mine and everyone else’s items and how it could be damaged in the process. I spent nearly $5k on the exercise equipment for me, my equipment, and other people’s belongings to be treated with such animosity. It’s unfair and nearly inhumane and just plain insensitive. My last gripe about this intolerable and in suffering experience is the fact that Timothy was able to contact the warehouse or whomever stating that he is not going to proceed with delivering my items, according to the company’s terms and conditions for Threshold delivery, meanwhile if the turnaround time for me to speak to a customer service manager and not a warehouse manager is 24-48 hours. How is that remotely fair based off the experience that I endured? Meanwhile it takes one phone call from him, and he does not have to deliver my items? There system is already against the customer no matter how much money was involved to pay to have items shipped.