FragilepakReviews of fragilepak.com

Do not use this company. We received a four hour delivery window and scheduled our day around it. Our piece of furniture never arrived within the window so I called and they said that the truck's lift gate was broken so we'd need to be rescheduled. I guess they were planning on just not even telling us?

My order has been sitting in a warehouse in California for over 3 weeks, never use fragilepak.

We have furniture delivered by this company from C&B. Scheduling was very easy. We are in rural area and there was a single date suggested which we had accepted. Got message with time window day before. Delivery was flawless, all carefully assembled in the house. True white glove delivery.

If you purchase anything from any company that uses FragilePak, RUN. Do NOT buy anything that uses FragilePak for delivery. They are the worst delivery company. Okay, let me start from the beginning. Five months ago I ordered a recliner and couch from the BX Exchange. I have the recliner, but not the couch. The first two attempts to deliver were a failure. The first time they ripped the front arm of the couch. The second time the couch came off the truck damaged. The third delivery attempt was a no-call, no-show. I called the BX and they put FragilePak on the line. Someone called off work and no one called me to let me know. They know what they are doing is wrong, but they can't seem to fix their staffing issues. I'm hoping the Exchange will drop these guys and go with local companies. This has been the worst purchase I have ever made. The furniture is great. The BX Exchange is great. But, FragilePak is the worst. They have made this purchase feel like a nightmare.

Absolutely the worst! Drive took a picture of my house from the road with my garage doors closed and said no one was home. I have cameras everywhere to prove they never once walked onto my property...let alone ring my doorbell. Now I have to reschedule for next week.

If I could give them zero stars or negative 5 stars I would. Worst shipping company I have ever felt with hands down.

Might as well cancel anything that says it is shipped by Fragilepak. I had to wait a month in order to get my bed. When it was finally time for my delivery, they gave me a window of 4-7pm. No one showed. Called and they said they were running behind. 9pm. No one showed. At 10:20pm I see the delivery truck down the road. They drove through our power lines, stopped and kept driving. The whole street lost power. Was given a delivery time for the next day. Was told 30 min. No one showed. AWFUL AWFUL DELIVERY SERVICE. Find a way to pick up or order from someone else.

If there were a 0 rating, I would have checked that. This is the worst shipping company/experience I have had. Our shipment is sitting in a warehouse 60 miles away and I can't get someone to deliver it, nor can I reach anyone via phone or email to schedule it. Ridiculous!