FourthwallReviews of fourthwall.com

I’m a creator that has been using FourthWall for at least 2 years, and their customer service is phenomenal, and their variety of products is just wild!

I have no idea what some of the negative reviews are about regarding customer support. Fourthwall has been amazing to work with! I’ve probably contacted customer support over 50 different times for numerous different issues and questions and they ALWAYS respond in a timely manner and always provide the help I need. Highly recommend Fourthwall!!!

They are just scammers , they stole my money I work with them for 2 months , they delay the payouts , then close my account without any reason , just saying products is not clear , but it was so clear , it is just a training they just are scammer , 0 support , 0 solving avoid using their service

The customer service is atrocious. I tried to resolve an issue with my YouTube storefront for DAYS without any response from the customer support team. All I was told was to try reconnecting my store to my YouTube channel and as soon as I told them that didn't work they stopped responding to my emails. I'm unable to resolve this problem on my own as they DO NOT have any means of verifying ownership of the storefront through Google Merchant Center. STAY AWAY FROM THIS COMPANY

Amazing support and they respond in time! Nothing to improve! Good job!

Fourthwall approved my logo online, then delivered a hat with wrong colors and my company name cut off. Support refused to take responsibility, blamed my design, and sent me a generic document instead of fixing the issue. Once I asked for a refund, they went silent. This feels like a company that approves designs, ships defective products, and then ghosts customers.

I have had a terrible time with FW and as I’m UK based right I would share my issues. - The GUI took a bit to get used to when uploading designs and it was still annoying and illogical in places - a small grumble but all goes to the experience. I’d had a store front running for a week or two connected to my YouTube channel, and while there had been clicks there were no purchases and I didn’t know why so I tried to order some samples, and what you should know is that my store was curated to only have products available to be produced in the UK, I’m here so it makes sense. I tried to order a couple of T shirts and a couple of jumpers: - at checkout I was informed that at least one of the items would come from Latvia so I had to pay more shipping - but they didn’t say which product was coming from Latvia!! I’D MADE SURE STUFF WAS AVAILABLE FROM THE UK!! - VAT was added at the end, which may be normal for some countries but generally when shopping here it’s part of the price unless stated elsewhere (occasionally get the option to even include or exclude VAT depending on products/sites). - my order nearly doubled in price once UK shipping, Latvian shipping, and VAT had been slapped on so no wonder why there were no orders! - I emailed FW to get a nonsensical copy and paste style reply, and that was the last I heard from them. - OH and not being super technically minded, I followed the instructions to add the created store to my website, to which the store completely took over the whole thing and I’m still having a nightmare time trying to get things back to normal. My website inexperience may contribute to this but not everyone is a web developer, this should be a simple linking/unlinking process. So in summary, awful to use, lack of transparency, terrible communication. The only reason they get two stars instead of one is the site looks nice.

Good service