FourthwallReviews of fourthwall.com

So far FW has been good. They did not offer expedited shipping at checkout (even for the seller to receive some inventory) BUT when I asked for help they expedited my order and got it shipped quickly. Good job!

Prompt and informative reply

the customer service is great and they are very helpful

Overall, Fourthwall has been a great platform to work with. It's an excellent choice for beginners who are starting an ecommerce business and are willing to learn. My biggest suggestion would be to allow store owners to connect more third-party print-on-demand providers beyond the ones currently supported. It would also be helpful to have an easier way to integrate products from outside providers without requiring upfront costs from those providers. That flexibility would give creators more product options while allowing them to keep everything managed through their Fourthwall store. Overall, I've had a positive experience, and I think Fourthwall is a great platform for new ecommerce entrepreneurs looking to build and grow their brand. Medellin Mafia Design

We created our account for our rescue org to have merch we don't have to "keep in stock" (it's hard to have overhead and such when you don't have a physical location). So far, things have been great - the customer service is quick, friendly, and helpful; the products are of a great quality. I think my only complaint is when we were still "shopping around" I asked about getting more dog-related items in the catalog and they sounded onboard, but when I sent a list of the types of items we'd like to see, I was told no. Oh well - can't win them all!

The product I ordered came quickly, looked great! However I had trouble with the site, and accidentally ordered twice. I immediately sent a message to cancel, but that did not happen. I got an email indicating that fast turnaround was key, and an apology for inability to cancel. This concerns me for my site, if a real customer has a real problem.

Fourthwall is an excellent platform in many ways — the user interface is clean, the site structure and SEO are well done, and the control over templates and customization is fantastic. It makes setting up and managing a store very easy, even for creators who are new to ecommerce. However, one major limitation is the payout options. The platform currently only supports Stripe (and Bill.com for certain regions), and does not offer PayPal or direct IBAN bank withdrawals. This can be frustrating and a real obstacle for many sellers, especially in countries where Stripe is not fully supported. Expanding payout methods would make Fourthwall even better.

Honestly, the easiest Merchant of Record + POD system I've ever used. If you want to create a shop quick and easy, this is definitely for you. You only need to handle creating + setting up + marketing. Without all the hassle of shipping, packing, etc. With regards to how and where profit goes, they're incredibly transparent: how much they get, how much you get, sales tax, transaction fees. You can see it all. You can also set your prices here, it's not like those POD systems where ANY shirt is x amount for every creator. You set your prices. Customer support is always quick and very helpful. Never had to wait more than 24hrs for support. Most of the time they answered mere hours later. If a customer gets a defective item (it happens sometimes with broken mugs) they quickly refund or dispatch a new item to them without me even knowing. That said, there are a few things I would like to be improved: - The EU side of things. I would like a setting where EU customers could see the price with VAT included.... I understand that FW is US-centered, so I don't hold it against them. Still, it's a feature I would really like in the future. Europeans are put off by having VAT calculated at checkout. It's not how we do things here. - If you're the one fulfilling orders, there's the issue of not having enough shipping settings. So if you want to fulfill your own orders and have a wide variety of merch that have very different weights, this is probably not for you. If you ship ceramics and prints for example. It would be ideal to have the product itself with a set shipping price when shipped alone vs. being shipped with other products. - The variety of products is good, but could be better! I would love to see more stationery, for example. Basically: FW is very good as a MOR + POD system. Especially for busy people, disabled people (like me) who can't make frequent trips to ship stuff. Also for people who don't want to deal with sales tax calculation, as the site does that for you.