FourthwallReviews of fourthwall.com

Would never purchase something from here again. I placed an order, received an order confirmation immediately with a delivery estimate of March 12-13. On March 12 I checked my order, saw that it had never even shipped, and sent CS an email. I received an email confirmation that my email had been sent and an estimated reply time of 2-3 business days. It is currently March 27th and I have received no reply. I sent a follow up email to customer service on March 20th, also received email confirmation of that being sent and another 2-3 business day reply time. I simply do not believe that they are running 2 weeks behind on customer service emails. If they are, that is its own red flag. More than likely they have no idea what is going on and are just ignoring the email entirely. Either way, I will continue to steer people away from using Fourthwall as a shopping platform. I also would not sell on any platform that advertises the benefit of handling cs for you, because I am telling you that they will not.

Fourthwall's tech support was very knowledgeable and helpful in getting my domain connected to my shop - the entire process was smooth and professional.

Amazing platform supper easy to set up and start.

Every time I contact the support folks at Fourthwall they go above and beyond to ensure my products are professional and perfect! They respond in a reasonable amount of time and always address my questions and concerns. I enjoy creating and selling with Fourthwall! PS DANTE ROCKS!

Did up some merch and ordered tests of each. One item arrived with horrible print quality. Assuming it was a side effect of the slightly different fabric this particular item had, I reached out to support, which responded within minutes. What was looking like it was going to be an epic customer support experience was anything but. The response was very terse and rude, essentially blaming me, with no explanations. The only thing different between this item and the others, which turned out great, was the fabric. It was clear they didn't bother to investigate my issue. I replied and told them I found their response rude and unhelpful and asked for more information (and provided more details and a comparison picture). I have not heard back - they ghosted me. After spending hundreds on test orders of everything, this was frustrating to say the least. Edit after reply: Eli was the individual who blamed me without any investigation. It might well have been my fault but how would I know that without explanation of the issue. Raw blame is not helpful/actionable. My ticket has been acknowledged. and gettihg attention now that Ive got public. Its clear they do not now what is going on though. I do believe they would get to the bottom of it but there are too many on demand merch companies to potentially subject my customers to an experience like mine. So I closed the ticket as it would be inappropriate to take their time if I am not going to utilize them. I changed this review from 1 to 3 stars. They do what to solve it and mistakes and bad days happen but no one has acknowledged the poor behavior so I'm not willing to up it further.

I'm very happy with this platform, have an easy setup and very helpful Support !

Excellent support for this new shop owner!

Support always available, rapid answers and they really solve your problem. Nothing to complain about it