Christine
Seriously, avoid this company. They'll rip you off
I'd love to tell everyone how my experience was, but it looks like I was one of the MANY who got scammed by this company. I received a shipping notification about three days after I ordered the brow serum, and for the past two and a half weeks, according to the tracking, my package is stuck in Las Vegas. I reached out to customer service and they took their sweet old time getting back to me—but only with excuses. Those excuses were "the weather" and "sometimes the USPS doesn't scan packages to save time when a currier is running behind." Ummm I'm pretty sure it's federal policy for USPS to scan all its incoming and outbound packages. I asked customer service TWICE what happens if I don't receive my package and they refuse to answer my question. So, I started doing my research and it turns out they definitely try to hide all negative reviews. So I left a nice little complaint on their IG page and took a screenshot for proof to see if they delete it. At this point, even if the package comes, I might just throw it in the trash to avoid what others have gone through. I'll be calling my bank tomorrow to put a merchant block on my account AND to get my money back. I suggest everyone else do the same since this company is apparently a fraud **2/3/21 UPDATE** SO, just a friendly little update—after going back and forth with customer service, they deemed my package "lost in transit." When the customer service rep named "Charm" asked me to confirm my address to send me a new one, I told them I didn't want it and asked for a full refund. Their response?—"the tracking shows your package will be delivered by 1/25, if you want a refund you can send the product back for a shipping fee." OKAY so basically they sent another one, forcing the product on me and then had the nerve to tell me that I'd have to pay for the shipping if I wanted to return the product. According to the lying customer service rep, my package suddenly "reappeared" from being lost in transit after almost an entire month AND it was marked as delivered by the 25th. Well, not only am I out $31, but I never actually recieved the product, which is something else customer service refuses to acknowledge. Honestly, this is gross customer abuse. What's worse is that they gave me a worthless 10% off discount for my "future purchase," which is laughable considering everything that happened.
Response from FORCHICSFeb 4, 2021
Hello, Christine. I am so sorry if you feel that way. It is never our intention to make you feel upset. Please note that we didn't send you a replacement. We thought that your parcel has gotten lost in transit because it was stuck at a USPS facility in Las Vegas. When we checked your tracking number for the 2nd time, we found out that that parcel was eventually delivered to you successfully. Please send us an email should you need further assistance. We'd love to get to the bottom of this. :)