Very disappointed as I did not receive the Eyebrow Enhancing Serum and have had no response from their Customer Service despite emailing 3 times in the last month. I won't be purchasing anything else unfortunately.
Response from FORCHICSMar 9, 2021
Hi, Vickie. We sincerely apologize for the lack of response to your emails. Some agents took a temporary leave of absence, so we're trying our best to catch up on emails. If you still haven't received your order, please contact us so we can sort it out. Thank you and have a nice day!
TA
Tracy A.
I’ve been using this product for a few…
I’ve been using this product for a few weeks and I’m not totally sure if I’m seeing results. But I’m optimistic as there are many good review. My eyebrow serum ran out like riper fast (after the few weeks) and the bottle was bone dry so I contacted customer service and they were very dedicated and helpful! I hope I can soon share about some real hair growth!!
Response from FORCHICSMar 9, 2021
We hope you can share your results soon, Tracy! We appreciate you taking the time to give us feedback on our service. :) Thank you and have a great day!
PL
Paula L K.
I recently purchased Forchics eyelash…
I recently purchased Forchics eyelash serum and mascara. The first time I ride the lash serum my eyes were.burning and got very itchy. I was so disappointed. I sent them a message immediately. The next day I thought I have to try this again. I did and my eyes were fine. I realized that when I tried the first time I had used makeup pads to wipe off my mascara and then used a makeup and cleansing wipe. It was those two things combined that irritated my eyes. I quickly replied to the apology email Forchics had sent me. It was my turn to apologize to them. The serum works wonderfully and I just love the mascara. I’m so happy I realized what my mistake was. For his products are amazing.
Response from FORCHICSMar 9, 2021
Thanks for the wonderful feedback, Paula! We're so happy you're completely satisfied with the mascara. If you have any questions or concerns, please don't hesitate to email us. Have a nice day!
KK
Kristina K.
Anton is the best!
Quick shipping, awesome customer service...they don't mess around 🙂 super excited to get my lift kit and the mascara is great!
Response from FORCHICSFeb 21, 2021
Thanks for the wonderful feedback, Kristina! We're so happy you're completely satisfied with our service. Feel free to email us should you need any help. Have a wonderful day!
EE
Elenia E. E.
Product Never Received
My husband ordered the ForBrow Eyebrow Enhancing Serum & Fill Pen for me as a surprise. However, it says it was delivered on the 7th of February, but when he went to check the mail, we never received it. He sent an email to the company requesting help, and their response was for us to check with the post office. That is the first thing he did before contacting Forchics. They said check with the company.
Is this how paying customers are treated? Giving them the runaround?
Response from FORCHICSFeb 21, 2021
Hi, Elenia. I am truly sorry to hear that you did not receive your order even though tracking information shows it was delivered. It usually doesn’t happen.
Your order was shipped to the address provided to us during checkout. Please note that once the package arrived in your country, has been released from customs, was sorted by your courier, and was handed over to your local post office, it is their responsibility to make sure your item gets delivered successfully. We are not responsible for any misdeliveries/mishandling done by your local PO. Additionally, they should be able to track in their system where exactly your package was delivered or dropped off. Your order was marked as Delivered on your courier's website, so it would be better if you clarify it with them.
Further steps can be taken if they can't find your package. A missing package report can be done at your local post office, and this includes you signing an affidavit that your package is missing. An investigation should begin after this. You can then file a mail theft report with the local law enforcement (if warranted) based on the findings of the postal inspector. Post offices take this issue very seriously, so rest assured that they're going to do everything they can to locate where your package was delivered.
I hope that clarifies your concern. Thank you for your cooperation and understanding. Have a great day!
MP
Melissa P.
Been using the eyebrow serum for a few…
Been using the eyebrow serum for a few weeks now and my brows are fuller! Will keep using and will definitely reorder!
Response from FORCHICSFeb 21, 2021
Thank you for giving our serum a try, Melissa, and we're so glad that you love it! We'd love to send you a discount code that you can use on your next purchase. Don't forget to send us an email. :)
GN
Geraldine N.
the lash kit is a complete crap
the lash kit is a complete crap
Response from FORCHICSFeb 21, 2021
Hi, Geraldine. We're sorry to hear that the product did not work for you. Please send us an email at [email protected] and one of our customer support specialists will assist you with your concern. Thanks and have a nice day!
DI
Dinara
Excellent experience for
This December I wanted to make a present to my friend who lives in Australia and I gave her a full set of serums, because Forchics started to ship to australia.
I also decided to try and order a set of products for me in italy, i managed to process the order and only when I paid I noticed that the shipping address is wrong. Same street, sam city but in another country.
I contacted the support team and they kindly informed me that they still don’t deliver to italy due to Covid and they would issue a refund as soon as the parce returned to them. I don’t know how and what happened but last week I received my order. I was so happy, because this is really such a good product to enhance you lash growth but also to know how kind and thoughtful their team is. Excellent service for the excellent product.
Response from FORCHICSFeb 21, 2021
Hi, Dinara. We're glad that you were able to receive your order and that you're happy with the product. We hope you can share your before and after photo with us. :) Have a nice day!
