Emma O.
Appalling Company
I would have given this 0 stars but have had to choose 1! My package got lost in transit ... apparently it was delivered up my house ... but it wasn’t. When I queried with customer service and asked for a refund I was (after several emails) informed that this was my fault as ForChics ant responsible for the packages they send. If I can’t resolve with the post office - which I can’t as I have no delivery card from them - then I have to accept the goods are lost and my money wasted. I can’t comment on the product as I didn’t try it ... however if you end up with a problem delivery like me .... then you too will be £££ the poorer. I did post this on their website but they chose to not show this review so they could only give an impression of positivity to potential purchasers .... avoid!!!
Response from FORCHICSSep 12, 2019
Hi, Emma. I am truly sorry that you did not receive your package as you mentioned here. I checked your tracking number on the Royal Mail website, and it shows that the package was sent back to us on Sept. 4. I'm getting this handled for you now. I'll go ahead and send you an email, so we can process the reshipment ASAP. Thank you very much for your patience as we sort this issue out.



