FNBO (First National Bank of Omaha) Reviews | Read Customer Reviews of fnbo.com

FNBO (First National Bank of Omaha) Reviews | Read Customer Reviews of fnbo.com

FNBO (First National Bank of Omaha) reviews

155 approved reviews, newest moderated first

Nicole Metts M.
Jul 8, 2026
I paid off my loan to them a long time…
I paid off my loan to them a long time ago. I accidentally overpaid because of the way the account is set up. At first they said it would be several weeks. That passed. I called back same. I called back and they reassured me it would be sent asap in a couple of days. Weeks have passed. Still nothing. At this point it feels they are purposely keeping my money. Will NEVER use them again and will be glad when this is all over
Response from FNBO (First National Bank of Omaha)Jul 9, 2026
Thank you for taking the time to share your experience, and we sincerely apologize for the frustration and inconvenience caused by not having your overpayment funds available to you. We completely understand how concerning this can be. If you contact us at 888-283-5228, we would like the opportunity to make this right.
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Graciella B.
Jul 8, 2026
Worst bank ever!
Worst bank ever!! I have applied for credit cards many times (780 credit score). I have always had it approved or denied within a day. Once it was up 3 days and I called same day I applied where a banker was able to look at it and approve it same day. This bank? Nope. They take 10-15 days to approve a credit card. The one I applied for so I could use it for my birthday at universal. But they don’t tell you it takes that long for approval. I call and speak to a woman who says there is no specific department for approval of accounts and that the computer has to approve it hopefully in 10-15 days. What kind of nonsense is that. Now my birthday vacation is being changed and I’ll have a useless card I’ll never touch and a hit on my credit for applying. Don’t use them.
Response from FNBO (First National Bank of Omaha)Jul 9, 2026
Graciella, we're truly sorry to hear about your experience, especially with your birthday trip coming up! That's definitely not the situation you want to be in when you're trying to plan something special. We understand that credit card application processing times can vary depending on a number of factors, and we completely understand how frustrating that must feel when you're working with a specific timeline. We'd love the opportunity to help address your concerns. Give our 24/7 Customer Care team a call at 888-530-3626 and we'd be happy to look into this with you!
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Mike
Jun 25, 2026
FNBO closed my account over a Microsoft 365 subscription
FNBO closed my account because they flagged a Microsoft 365 subscription as possible fraud. I forgot to call them back after I missed their call fraud. I lost almost 80,000 points because of this. Maybe you should tell people they need to respond within a certain time frame or their account will be closed. I apparently called a couple of days after they closed it. What a horrible experience. I can't recommend them anymore. Update: I already had talked to someone in the Fraud Department who assured me they would send an email to see about reopening my account. I never heard anything after that. It seems pointless to call again.
Response from FNBO (First National Bank of Omaha)Jun 27, 2026
Mike, we're truly sorry to hear about your experience and the frustration this situation has caused you. We can only imagine how upsetting and disappointing this must be. Your concerns are important to us and are not taken lightly. If you have any questions or would like to discuss your account further, please call our 24/7 Customer Care at 888-530-3626. We appreciate you bringing this to our attention.
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John E.
Jun 22, 2026
This company FNBO takes a long time to…
This company FNBO takes a long time to retrieve payments from my checking account. I have made two other credit card payments with other credit card companies and the funds have been removed from my account. These funds were paid after the payment from my FNBO credit card. FNBO was paid on the 17 th of June per my FNBO app but on 22 June no funds removed from my checking account. I believe they just want to get more interest on my FNBO credit card by delaying the payment to my checking account.
Response from FNBO (First National Bank of Omaha)Jun 23, 2026
John, we're truly sorry to hear about your frustration with the payment processing timeframe on your account. We understand how concerning and unsettling it can be when payments don't reflect as quickly as expected. We can only imagine how frustrating it must be to feel uncertain about where your payment stands. Your concerns are important to us, and we appreciate you taking the time to share the details of your experience. If you have any questions or would like to discuss your account further, please call our 24/7 Customer Care at 888-530-3626, and our team would be happy to assist you. We appreciate you bringing this to our attention.
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Lido A.
Jun 19, 2026
Horrendous Bank !!!
Horrendous bank. I`ve been a loyal Jeep Mastercard customer for 10 + years and all of a sudden they lowered my credit limit from 23K to $6,600 with 0 late payments, 0 delinquencies, 0 bounced checks. My account has been in PERFECT standing since account opening. They said that my credit score went down and my limits with other credit cards went up and that is why they slashed my credit limit with them. This can be catastrophic for people in need to use their credit card for emergencies. Criminal, unethical and scumbagish behavior from a supposedly reputable bank. They have 0 loyalty or appreciation for their customers. They claim to care and value their clients but their actions betray their words. Terrible, awful company to bank with. As soon as I pay my balance off with them I am canceling my card and I highly recommend you steer clear from them, you will regret ever getting involved with FNBO.
Response from FNBO (First National Bank of Omaha)Jun 21, 2026
Lido, we're truly sorry to hear about your experience and the frustration this credit limit change has caused you. After more than a decade of loyalty and a spotless account history, we completely understand why this situation feels so disheartening and discouraging. Your dedication as a long-time customer means a great deal, and we can only imagine how upsetting it must be to face such a significant change after so many years of commitment. We want to make sure your concerns are heard and addressed. Credit limit decisions are based on a variety of factors, and we understand that doesn't make this any less frustrating for you. Please don't hesitate to call our 24/7 Customer Care at 888-530-3626, and our team would be happy to answer any questions you may have. We genuinely appreciate your years of loyalty and for taking the time to share your experience with us.
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hovik H.
Jun 19, 2026
Bad system over all
I have a five or six years credit card with MGMFNB. My credit will over $5000 limit. I use my card sometimes and I paid it off automatic payment the last payment somehow they did not take out automatic and there was late for one day after they called me, I made the payment. It was less than $20. They put on my credit that I was late. My credit is hundred percent I’ve never been late in other credit cards or any card payments call them explain the situation. They said they cannot do anything. I should talk to no one . They cannot find anybody to help you with this !!!!sucks. Do not open a credit card with MGM. I have a C card with them. I have Cesarreward Cominty bank over $12,000 limit and I use it and I pay it all the time outo magic on time no problem.
Response from FNBO (First National Bank of Omaha)Jun 21, 2026
We're truly sorry to hear about your experience and the frustration this situation has caused you. We understand how incredibly upsetting it is when an isolated incident impacts your credit history, especially after years of consistently making on-time payments. We can only imagine how discouraging it must feel to be in this situation after such a strong track record. Your concerns are important to us, and we appreciate you taking the time to share the details of your experience. If you have any questions or would like to discuss your account further, please call our 24/7 Customer Care at 888-530-3626, and our team would be happy to assist you. We appreciate you bringing this to our attention.
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ken
Jun 16, 2026
sporadic ,uncertain,payment processing
sporadic ,uncertain,payment processing, useless powerless customer service to resolve any issue. Antagonistc company. Avoid
Response from FNBO (First National Bank of Omaha)Jun 16, 2026
Ken, we sincerely apologize for the difficulties you've experienced with payment processing. We can only imagine how frustrating this has been for you, and we want you to know that your concerns are taken seriously. We'd love the opportunity to learn more about your experience and do better for you. Please don't hesitate to call our 24/7 Customer Care at 888-530-3626, and our team would be happy to assist you. We truly appreciate you taking the time to share your feedback.
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Consumer
Jun 12, 2026
Do not get a scheels visa!!!!
Do not get a scheels visa!!!!! Someone hacked my information to my visa and when i called their credit card company to tell them, FIRST OF ALL, the customer service people were Disgustingly rude.. Secondly, even though i asked to close that card, so it wouldnt happen again, they still said there were No errors and wouldnt reimburse me. It was only 9.99 twice. Someone charged uber monthly pass in Nov and again in march. They refused to part with 19.99?????? I closed the card as soon as i saw the email telling me so. To me thats ridiculous
Response from FNBO (First National Bank of Omaha)Jun 12, 2026
Thank you for taking the time to share your experience, and we're truly sorry to hear about the frustration and stress this situation has caused you. Dealing with unauthorized charges is never easy, and we understand how upsetting it can be — especially when you feel unheard. We'd like the opportunity to look into this further and make sure your concerns are properly addressed. Please reach out to our Disputes Department at 888-238-5070 and reference the case number provided in your email so our team can assist you directly. We appreciate your patience and hope to resolve this for you.
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