FNBO (First National Bank of Omaha)Reviews of fnbo.com

Customer service needs training! First I am told that FNBO doesnt do something that happened to my account (and I had a letter stating that they did it) and when I called to address it I was told that they did not do it, but rather I did it myself. My card is paid off...Why would I make more online payments? But Debbie and Jessica swear FNBO doesnt just make their own payment but they did and did send me a letter telling me they did it. When I tell them I have a letter from FNBO stating they did this, they argue and will not let me talk to anyone higher saying that they will put in a ticket but there are no guarantees. Apparently when they are proven wrong they will not admit it and correct it...they blame the card holder! Cute! I have a high credit limit and ready to close this account for the dishonesty and lack of professionalism that the CSR displayed. Use another credit card company...DO NOT USE FNBO...DO YOUR RESEARCH...THEY HAVE A HISTORY OF THIS JUNK!

If I could give them a zero star rating, I would. They have played games with my balance for so many years that I've decided I'm done with them. I paid that card completely off to almost 2 weeks ago. And my open to buy is still showing low and not the 1500 it should be. When I called about it, customer service, which is a complete joke. Told me it's being held until tomorrow to make sure it clears. I don't know a bank on the planet that holds a payment for two weeks to make sure it clears. In the meantime, not having that available balance is affecting my credit score regardless of what their customer service people think. I strongly recommend nobody do business with this bank. I did it because I was trying to build my credit and all they're doing now is sabotaging it. Do yourself a favor and go to Capital One if you need help building your credit.

I was issued a FNBO credit card. Had it strictly as a backup card. I never used it. Never gave the numbers to anyone. Never put the card in my wallet. In fact the card is still attached to the letter in which it arrived. Somehow, someone started using the card. Either a bad actor within FNBO or FNBO was hacked (not sure which would be worse. Cancelled the card and was issued a new one. FNBO transferred charges from the old card. Eventually FNBO did an investigation. Which apparently solely consisted of asking the companies if they provided services to someone. So FNBO upheld the charges. - incompetent security -complete failure of fraud protection -complete lie of zero liability -incompetent investigation. I graduated law school with honors. I have an 838 credit score. I do not make allegations lightly. But I personally recommend that no one does business with FNBO.

I have the Amtrak credit card through FNBO. Everything about their customer service is atrocious. Their systems for routine activities (like creating a digital wallet card) are antiquated, requiring a phone call. Their web app is outdated. Their customer outreach is poor, and they don't seem at all invested in making customers happy when something goes wrong. I hope Amtrak switches vendors for this card.

DONT DO BUSINESS WITH THIS BANK!!! I did a balance transfer with them over a months ago and never received the money, I reach out to them the first time they told me I had to wait 24 business days to receive the money and after waiting that period of time and since I didn't got the money, I reach out to them again and they told me there was a problem in the way I did the balance transfer and the only option they could give me is to put a stop payment in the check turns out its been over 2 weeks and I still haven't receive an update from them, they don't provide you a case number or nothing and now they want me to make the minimum payment for a money I never received, this situation is crazy. The only information I have about my claim is a note that's in my account if any person in this bank reads this and wants to solve this situation the number is 699000662657. please avoid at all cost doing business with this bank you will have a hard time.

Absolutely horrible! Got a fraud alert on third party website of somebody using my information to apply for a credit card and this bank has been very reluctant to help!! If you don't have an account they will not answer a single question from their fraud department or credit department. Terrible customer support, the people who pick up the phones don't understand the banking systems! They just repeat the same script with no additional information, I spent over 2 hours just trying to get basic questions answered!!

Called customer service to resolve a disputed, re-occurring charge. The customer service representative said that it had only been charging since January 2026, but my records show it had been charging for over a year. All I wanted to was to cancel any upcoming charges from that vendor and she cancelled the entire card instead without my permission. There are pending charges to this card that I will now have to cancel and won't be able to pay for at least 7 days until the new card arrives. This is terrible customer service to cancel a card without the customers permission.

I am extremely pleased with the service I received from Stephan Silvestre. He was knowledgeable, professional, and incredibly efficient in helping me open my business account. Stephan Silvestre was the best part of my experience—he made the entire process so easy and stress-free.