South African AirwaysReviews of flysaa.com

SAA give you the option to upgrade and leave open seats next to you then book them to others anyway. Don't bother wasting your money. Unenthical behaviour.

Extremely disappointed with the service. Luggage was left behind on a flight, and clear instructions not to send it to the destination were completely ignored. The bag was opened without permission and delivered late, causing major inconvenience. This level of negligence and disregard for passenger instructions is unacceptable. Handling of baggage and customer service needs serious improvement to prevent others from experiencing the same frustration. To make matters worse, when I arrived at the airport six hours early for my return flight after my trip and asked if I could move to an earlier one, I was told I would need to buy an entirely new ticket rather than simply paying a change fee. This is outrageous, especially when many airlines are able to assist passengers in these situations. In the end, it was actually cheaper and far easier to book a completely new flight with FlySafair. Their online booking process was simple and their staff were helpful and professional. Based on this experience, I would strongly recommend booking with FlySafair instead.

Volo anticipato di 18 ore . Coincidenze perse e valigia persa. Non provate neanche a fare reclamo o chiedere rimborso perché è tutto un rimbalzare di uffici e neanche rispondono . Pessimi .

Terrible experience with South African Airways! 😡 I booked a flight and mistakenly misspelled my name. When I emailed them to fix the error, they told me I needed to upgrade my flight first, but didn't provide any way to do it online. When I called for help, they quoted me R1500 for the upgrade PLUS an additional R500 fee - on top of the R1200 I already paid! 🤯 Incredible customer service fail. For a simple name fix, they wanted me to shell out R3200. You cunning thieves, SAA!

We flew business class flight SA195 on the evening of the 17th February 2026. We flew with 2 kids(a toddler and a baby) firstly we were booked in different seats being a family that needed to be seated together. The gentleman that ran the business client facing firstly asked the lady next to me for her number whilst asking what she wanted to drink, they dropped and banged things around the front, we where ignoring on a few occasions, i had to hold a tray twice in my hands due to the kids which he walked past me 3 times looking at me and never offered to take my tray. They spent more time in conversation that helping us. I asked twice for something and he forgot. He looked very unenthusiastic about giving business class service. Iv flow a few times with SAA and this is the first time experiencing this. We spend ALOT more for these flights to have space with our kids and to feel like you wont be served or given that extra service because you have kids. He couldn’t adapt to us. By the time we were able to eat, Most of the food was finished.

I had an involuntary downgrade from Business to economy class, and promised a refund after my flight and was basically told 'please contact customer service after your flight to process your refund'- I did not raise any issues here as I tried to understand that they may have overbooked etc, as long as I got my refund. When I contacted them, I was intially tossed around and told to apply for a refund via the booking agency I booked the flight through. I did that and next thing they say is they cannot issue a refund because "the booking class you purchased corresponds to our full Economy Class fare, and as such, no refund is applicable for the ticket". How is business class fare equals to economy, you can simpy check on line and and see it is different- I checked it for the very flight I flew. I have been offered vouchers which I do not want. This company 1. Provides false information and false assurances or compensation 2. Very difficult to get a hold of I feel taken advantage of and very upset considering how hard I work to pay for the services I pay for. If you value your money, would like to be treated with an ounce of dignity, please avoid at all costs

⭐☆☆☆☆ Shocking, Unacceptable, and Embarrassing for a National Airline This was hands down one of the worst long-haul flight experiences I’ve ever had. South African Airways should be ashamed to put passengers through this. On a flight from Johannesburg to Australia, they somehow thought it was acceptable to offer in-flight entertainment without earphones. Yes — movies with no sound. Completely useless. To make matters worse, there are NO charging ports on the aircraft, so once your phone or tablet dies, you’re stuck staring at the seat in front of you for hours. On a flight this long, that is absolutely unacceptable. The situation didn’t improve at all during the flight. The bathrooms were never cleaned, becoming filthy and unpleasant very quickly. Basic hygiene was clearly not a priority. When passengers raised concerns, the staff were rude, dismissive, and unhelpful. No effort to resolve issues, no apologies, no care whatsoever. It felt like passengers were an inconvenience rather than paying customers. This airline delivers a budget, third-world experience at full-service prices. Poor planning, poor service, poor attitude. I would strongly advise anyone to avoid South African Airways for long-haul travel unless you enjoy discomfort, boredom, and being treated poorly.

Still waiting on a refund for accommodation/food we had to pay for when they cancelled our flights. I filled out their forms, sent it to them with my bank details and still no money. I emailed onlinerefunds@ as requested and don't even get a reply from them. Worst airline Ive ever used, I'll never use them again