South African AirwaysReviews of flysaa.com

Discrimination based airline and corrupt management proudly brough to you by the ANC government. Should’ve been closed down long time ago

It's been 65 days since asking for a refund .Emergency surgery I have sent at least 5 emails All I get back It's landed (it flew) My insurance company won't do anything until I get a reply . Won't fly SAA .

The most fantastic employee by the name of Hazel Love at the CPT service desk. She was so kind, patient and helpful when Qantas messed up my flight with SAA. I honestly can’t put into words how grateful I was for her help, during such a stressful event. When I needed to get my delayed baggage sorted, SAA but it in their office to prevent theft and were efficient at providing me answers.

I needed to change my flights and due to a system error, the new tickets came up with a wrong date. We had to call in and pay again as the new change was done via their office. Since then, July 2026, it’s been a nightmare trying to get the first change fee. I’ve called countless times, gone to their offices, emailed and got assigned a case officer, made a refund request- NOTHING. There’s barely a response and I have no idea when I will get my money back.

I flew from Cape Town to JHB… the flight was delayed by 2 hours whilst we were sitting on the plane… no real apologies or attempt to reimburse us… additionally the pilot missed their landing and that added an additional 20 mins to the flight (I mean what professional pilot does that?!?!) Then on top of this - my return is today and we are already 40 minutes delayed… this is beyond… I understand if it happens once but not twice in a row… Do not suggest, poor poor stuff…

We had a very short flight, from Victoria Falls in Zimbabwe to Johannesburg. Thank you for the service even on such a short flight, we were given a packed lunchbox with pictures of South Africa and the sandwich and nibbles inside were very good as well as bottle of water. Thank for a safe and pleasant journey on S.A. 041 on the August 21st 2026, thank you to Gillian Kamoo(purser),Lesego Maredi, Karabo Mapailo, Elkana Mkhabela.

Worst experience ever. My daughter needed to travel with a musical instrument on board the flight, so this ticket could not be purchased online. The call centre is totally incompetent, unprofessional, and absolutely useless. A simple flight ticket took me almost a week to buy. They made so many errors. When they sent me the payment link, they forgot to add the R100 service fee, so they insisted that i had not paid, only to find out that the service fee of R100 was not included. Every time you call in, you need to speak to a different person and explain yourself all over again. No continuity, no notes written if I called earlier. Nothing is recorded. The incompetence is on another level. Do not use the call centre. You wasting your time!

During my last 3 flights with this company, it's been the best experience according to price-quality. The food is very nice in comparison to other airlines. They keep offering drinks and water, which levels up the experience. The staff have always been friendly and with an amazing attitude. Even though the aircraft looks a little outdated, I gotta say that it's still much more comfortable than seats from other airlines, + they recline much more than others. I want to fly with SAA always,and will continue doing so.