24611 South African Airways is the flag carrier airline of South Africa.
South African Airways (flysaa.com) has 115 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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If I could give them negative points I would. The customer service is non existent. I wrote three emails to ask about flights being changed. No response. I enquired at the desk at the airport. We can’t help with that. It’s a shame as the flight staff are very good. If there are other airlines or modes of transport fly with them. Customer service is non existent.
Alex.T. C.
I transited thru Joburg My luggage was opened.They took all valuables.JBL speaker,powerbank,lotions,snacks,sweets for my kids.When i asked them they are not cooperating. When you transit through Or tambo be careful.
Nicky
This is the worst airline I have ever used in my entire life. There is terrible communication and failure to have good hospitality. Our flight was delayed yesterday and we missed our connecting flight so we had to stay in Joburg for the night. -1/10 never again, please do not use this airline if you care about your mental health and peace. SAA do better please💀
Paul R.
Cancelled flights of mine without any request made on my part. Call centre contact doesn’t work, at all. Abject, holiday plans now completely ruined.
Mrs Faith M.
Refund team not responding . Communication extremely poor or No communication at all .?Cancelled 5 refundable tickets 30days before flying out due to middle east disruption which had affected our flight from london to SA. They are not responding to my emails about a refund . I’ve use emails and calls but still zero response. Only standard response of acknowledgement of the email .Worst when it comes to finances email they dont respond to calls at all.
Christelle P.
If I could give 0 stars, I would. Customer service not great. Needing 60 days to process a refund is insane to me. Said refund not even 20% of original ticket price. Also have a problem with their policy of return tickets. Bought a return ticket in a single purchase to Durban, missed departing flight but managed a different flight to Durban, wanted to fly back from Durban with my SAA ticket, only to find out I cannot use that ticket since I was not on the departing flight. SAA never let me know that my return ticket is not valid anymore, I only found out when I tried to check in, also had to still log a refund even though they were the ones who “cancelled” my ticket.
Gaone C.
I have a bad experience flying with SAA, they canceled our flight on the 5th April 2026, and I missed my connecting flight from Johannesburg to London and had to purchase another ticket and they did not help anyhow they just said sorry, the staff was unbothered by the inconvenience they caused, no refund, not responding to our emails nothing was done 😕
Chad G.
Worst flight I have ever had. I flew Qantas from Sydney to Cape Town, and they used SAA for the Joburg to Cape Town section. It was awful. The staff were all great, but the seats are so small and uncomfortable, they have tried cramming in way too many seats into such a small plane.
