South African AirwaysReviews of flysaa.com

It is impossible trying to deal with Voyager Miles department. It is impossible to access one's Voyager Miles online account. You have to write to Voyager to get a Pin, then that never happens. I have tried 10 times sending emails, copying SAA customer services into those emails, but they too fail to respond. I flew to Autralia from Namibia and found the plane to be old, seats uncomfortable, TV did not work so I could not watch TV on long haul to Australia, service is So So. I have not been able to enter my Voyager Miles online account since the day I registered it. Upon informing Voyager Miles I wait ages for a response, when I get it, it does not address the issue so I can access my accuout, and when I complain to SAA customer service they say I must deal with Voyager! Really an unacceptably poor customer relations experience. SAA is seriously disorganised. Their ground staff in Namibia poorly trained. Their SAA reservations office in Namibia the staff are abrasive and rude to a client. Flights cancelled without warning. When they reschedule the booking for a next flight, you do not get the reserved seats you paid to get with the initial booking. I have a mobility problem and need wheelchair assistance and must have an aisle seat. I booked 6 months in advance and paid for the pre-booked aisle seats for the entire flight Windhoek Namibia to Sydney Australia and badk again, but when the flight was cancelled out of Windhoek on 25th November and rescheduled to depat 27th November, I was told they cannot give me the aisle seats. I would not be surpised if SAA folds again because frankly, it does not meet the standard that a successful airline carrier should meet. Government entity and absolutely useless and badly managed. I will never fly SAA again. I will not recommend to others to fly SAA either.

I am extremely disappointed with my recent experience with South African Airways. I paid extra to select specific seats in advance, only to be told at the airport that the flight was overbooked and that we were moved to the next flight. This is unacceptable. Seat selection is a paid service, and overbooking should not negate something passengers have already paid for. Being bumped despite having selected seats feels unfair and poorly managed. I expect better customer care and accountability from a national airline. At the very least, passengers who pay for seat selection should be protected from overbooking or compensated appropriately when this happens. This experience has left me questioning whether paying for added services with South African Airways is worthwhile.

If there was a zero star they would get it because that is what they deserve! They are callous, unprofessional, unhelpful and xenophobic! Been in the airport for almost 24 hours and my flight has been shifted twice! No proper apology or compensation. Just left stranded!

Made me buy a new ticket for a flight because my name on the ticket was Alex not Alexander. This should have been a simple name correction. I could not change it online before hand.

If you're disabled and need wheelchair assistance choose another airline. Customer service is horrible! You can't book wheelchair assisntance online and you have to call them multiple times.

Communication extremely poor .?Cancelled refundable tickets 5 days before flying out . They are not responding to my emails about a refund . Legally they can’t withhold taxes if they refuse to refund . I’ve use emails to consumer affairs, but still zero response. Only standard response of acknowledgement of the email . Worst when it comes to finances . Not a wonder they were bankrupt before . Corruption at its best

They’re trash. 2 hour delay, 2 hour flight No communication to passengers. There were 20 other flights leaving ORT to CPT in the delay time. Only SAA is delayed. Literally choose anyone else.

I was initially hesitant to fly with South African Airways because of some of the reviews I had read, but I’m glad I decided to give them a chance. The experience completely exceeded my expectations. The service was excellent, the staff were friendly, professional and attentive throughout the flight. The seats were comfortable and everything went smoothly from check-in to landing. I truly appreciated the warm hospitality and overall comfort. I’ll definitely fly with SAA again!