South African AirwaysReviews of flysaa.com

The worst experience I have EVER had with an airline. The planes themselves are disgusting and old and I found myself looking at crusted food on and in between armrests. The TVs are frankly medieval with terrible graphics and crackly sound quality. When returning back to our home country and checking in we were told our flight had been “cancelled” till the next morning and there was nothing the could do about it. No prior communication and they decided to drop this bomb on us when?. On the day of our flight. I will NEVER book this shitty airline ever again.

Most friendliest crew I’ve seen as of now. Decent upgrade prices.

I booked a flight with South African Airways for travel in early January. Unfortunately, I fell sick, and I couldn't go for the flight. After I contacted South African Airways directly, they confirmed that they had processed and sent a refund back. . When I contacted SA airline to claim my refund, they refused to process it and have provided no clear explanation. This lack of transparency and accountability is extremely frustrating. As a customer, I trusted SAairline to handle my booking and any related refunds professionally, but they have failed to do so. I would strongly advise others to be cautious when booking through them, especially when it comes to refunds and customer service. I am still awaiting a fair resolution to this matter. I can't believe they just robbed me of 1.3 million naira! Ticket number :08321333569** Refund Reference :4120*11*47

What an absolute shit show!!!Dropped my brand new luggage bag, damaged.. and left in Perth!, left in Cape Town for 4 days without luggage! To wait 5 days for them to get my lost luggage, to a Business Class passenger or any passenger, is disgraceful. It was the most frightful experience I’ve ever experienced in all the years I have been flying around the world. The plane shook like a dog after a bath on take-off, parts of the interior (pieces) fixtures, etc falling open, was the first sign. The stewardesses were NOT happy or helpful, one told me, she thinks it was built around 1990?? and she said it shouldn't be flying anymore. They were gripping their seats in fear when taking off also. The Aircraft, in Business Class, was their first design… It was horrific!! so old and broken! 1. No privacy, whatsoever - could hold hands with my random passenger... 2. The seat was seriously uncomfortable, and my leg extension wouldn’t recline. It took 2 stewardesses in the dark, to get it to work, by having to lift the seat completely out and manually adjust some knobs…. shoved the seat back in, threw the blanket & pillow back, and walked off without any word! They had obviously done this many times, as they knew exactly what to do. Then the “so called” screen divider wouldn’t stay up between me and the stranger, beside me, again the stewardesses had to shove napkins in the top of it, to stay up! By this stage, I was getting serious anxiety. It was that bad. The food was stone cold, rock hard poached eggs, and some sort of diced potato that tasted like chunks of oily mash.. then I was GIVEN 2 pieces of pumpkin on a bed of sumthin? soggy distasteful rice? And some un-ripened fruit. Inedible!!! The toilets were disgraceful, and filthy! During departing the plane, my daughter & her partner & I, were met by the pilot exiting the cabin, he asks "How was your trip"? I began to tell him, and his response was, "well, your travel agent should have looked up/googled the plane and checked, the plane your were on!" WTF??? Who says that> Again, not even 1 STAR, but certainly, not 4 star!!!!! DO NOT FLY WITH S>A>A :(

Worst customer service Flight cancelled, I'm literally begging for my money Customer service Zero

Booked a flight for 18:45, got there. We were told that the flights are full, how? Told that we will have to rebook for the following day costing 6.6K!!!!! Then the next excuse is that we were late? How were we late? Which is which? Were we late or the flight is full? No the flights were fully booked!!! We forfeit our money yet the flights were full????? I want my refund!

In October 2025, flew into East London SA my baggage was broken, I initially received excellent service from Siyabonga Zukani at the airport, who took photos of my case, and gave me a claim form, which I completed and sent electronically to him, once I reached my destination in Port Alfred, he responded promptly and professional to my email, and forwarded onto claims dept, with several email address since returning to the UK (with a new case) I have sent numerous emails with absolutely no response. I then looked on their website for customer services email so I could included them however this email says Address not found. Hopefully someone in SAA may read this and respond Update within hours of writing this review I received a email stating claim declined in line with their T&C's my case had a wheel complete ripped off, a large hole and a 4 inch split their T&C's basically are they are not responsible for scratches, dents, cuts, any missing protruding items, like wheels, handles , straps, pull handles or water damage. So why bother giving mea claim form ! And taking 5 months to respond, however in future I can take out luggage insurance with them.

Worst customer service!! First they put me in a very difficult situation because they didn´t inform me my flight is cancelled and now I need to beg to get my money back?? Unbelievable. 0 communication