South African AirwaysReviews of flysaa.com

We flew business class flight SA195 on the evening of the 17th February 2026. We flew with 2 kids(a toddler and a baby) firstly we were booked in different seats being a family that needed to be seated together. The gentleman that ran the business client facing firstly asked the lady next to me for her number whilst asking what she wanted to drink, they dropped and banged things around the front, we where ignoring on a few occasions, i had to hold a tray twice in my hands due to the kids which he walked past me 3 times looking at me and never offered to take my tray. They spent more time in conversation that helping us. I asked twice for something and he forgot. He looked very unenthusiastic about giving business class service. Iv flow a few times with SAA and this is the first time experiencing this. We spend ALOT more for these flights to have space with our kids and to feel like you wont be served or given that extra service because you have kids. He couldn’t adapt to us. By the time we were able to eat, Most of the food was finished.

I did not book SAA, I booked Mauritius Airlines and they use SAA to do the flight from Cape Town to Johannesburg. We had our flight which was supposed to leave at around 8:45 am and the hopeless SAA changed the flight to 6am!!! This threw off our entire day and extended our wait in Johannesburg. We were hopelessly exhausted by the time we reached Mauritius! SAA is a waste of tax payers money💯👌!!!

I flew from Cairo with a transit in JHB before arriving in CPT My bags were easily admitted in Cairo as they were 26kg and 12kg respectively... the sum of both was 8 kilos less than the permitted 46 kilos of weight that SAA allows. Yet in JHB the check-in enforcer insisted that i must transfer 3 kilos from the heavier bag to the lighter one. This, I had to do with a long queue behind me, in full view of everyone in sight, going through my underwear and carefully wrapped/packed items that were now disheveled in order to placate the gods of south african airlines and their arbitrary baggage rules of weight distribution. This kind of unyielding strictness is incredibly unreasonable and poor for maintaining any loyalty you might want to foster in your customers. I know business class gets 32kg x2 for every customer - so please don't tell me this was to save the employees' backs. By the time I was finally checked in, I was hot, sweaty and very angry with SAA. The noose gets tighter every year. Please consider reasonable allowances for your customers...

These guys planes are straight out he 1950's. Unfortunately you pay the same as the likes of Emirates Qatar etc. for a much inferior service. One benifit is their staff are good!