flybreeze.comReviews of flybreeze.com

If I could give them negative stars I would. The flight was booked wrong as it was supposed to be non-stop and it added a different flight with a stop. Then it forces you to download their app which is pointless because regardless of how I tried to link the confirmation number it would not add it or find it for me. Initially I just wanted to change the flight and add a carry-on bag which I couldn’t even do because again, the app does not work properly and cannot locate the trip. I’ve reached out to their customer service which is also text message only to now cancel my flight after this whole hassle and I can’t even get an answer or reply from anyone. Their website is absolutely useless and so is the app. Never had such a hard time trying to do anything on any app and I’m in my early 30’s… it shouldn’t be this hard to change something on your flight on the same day you booked it. They also have a horrible refund policy and charge you 40plus just for a carry-on bag which is usually free to almost all airlines. Needless to say I remain in limbo waiting for them to contact me so I can cancel my reservation with this horrible airline and I already booked the same flight through Jet Blue. The small price difference really isn’t worth all of this hassle as I can’t even see the trip on their own app or add it to anything. I’m surprised they don’t have more scathing reviews but if the booking process is this horrible and the customer service provided is this bad I don’t even want to imagine how the actual flight is. Don’t use BREEZE. I will be a NEVER returning customer. Surprised they’re able to remain in business.

Rented a car when I purchased my airline tickets. After confirming hours of Budget was assured it would be opened. When my husbands flight arrived landed Budget was closed and he was stranded. Getting a refund has been impossible there is no phone to call. Do not ever reserve a car rental from breeze airlines! You will be given misinformation with no option to obtain a refund! Worst travel experience ever!

Have had 2 bad experiences on Breeze and will never fly them again. Broken plane equipment (navigation system didn’t work after take off) caused plane to have to turn around 20 mins after takeoff. No plan no communication and had to find another way home (booked a JetBlue flight). Just awful and felt very unsafe and disorganized.

Even though it took a few hours due to the texting which is not very user friendly, finally came to a acceptable result. However the insurance they offer is farmed out to AIG and did not refund the trip insurance. In fact they were non-responsive to our refund request. Do NOT buy the insurance!!

Eric Fitzgerald was the best flight attendant I have ever had. He was so nice to everyone, especially the elderly. You really felt he loved what he did and sincerely enjoyed helping everyone.I ran market research centers around the world and certainly know a person with excellent customer service skills. I told him he should get into traing to show other attendants how to do the job. If I was still working, I would try to get him to work for me. Kathleen Miller . Ps, I worked for the 3rd largest Market Research company in the world, 20 plus years ago. Also, all people I encountered on my were good, Eric had the something special. .

The airline lost my bag. It's been 2 weeks and still haven't heard anything. The have no phone, so can't get ahold of anyone.

🚨 WARNING TO ANYONE FLYING WITH Breeze Airways 🚨 I’m sharing this so nobody else has to go through what I’m dealing with right now. My luggage never made it to my final destination, and trying to get help has been extremely frustrating. There is NO real customer service line, no direct baggage office contact, and no clear communication on where your belongings actually are. Instead of getting answers, you’re left: ❌ Texting and waiting ❌ Being redirected with no real updates ❌ Unable to speak to anyone who can physically locate your bag This is a serious issue when airlines don’t have efficient systems or procedures in place to track and return luggage quickly. ⚠️ TRAVEL TIP (PLEASE READ): If you are flying—especially with budget airlines—PUT AN AIRTAG OR TRACKING DEVICE IN YOUR LUGGAGE. Why? ✔ You’ll know EXACTLY where your bag is ✔ You won’t have to rely on the airline for updates ✔ You can push them to act faster when you already have the location At this point, passengers are forced to do their own tracking because the system isn’t reliable enough. I truly hope Breeze Airways improves their policies, communication, and customer support—because customers deserve better when trusting an airline with their belongings.

Worst airline I have ever flown on. First and last time for sure. I recommend any other airline